UX Researcher (Graduate Hire)

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Note that this role is a graduate level hire with less than 3 years of working experience.

Who We Are
At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About The UX Research Team
Global Research at OKX is a team of 8 researchers across the world, we drive customer centricity and innovation for the company, by delivering customer voice and insights into all phases of product development to make products usable and useful. We work in agile and embedded model, working very closely with product and design teams to implement our insights.

What You’ll Be Doing

• Identify research opportunities with product managers, product designers, content designers, and/or data analysts.
• Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting.
• Contribute towards building research panels and continuous user feedback loop.
• Conduct thorough research to analyze competitors and identify emerging industry trends, which will help inform product strategy and design decisions.
• Provide support for larger, more complex research projects led by senior researchers.

What We Look For In You

• Bachelor’s degree in a relevant field (Human-Computer Interaction, Psychology, Sociology, Anthropology, Design or a related discipline).
• 0-3 years of experience in UX research or related roles (internships, case studies and academic research experience welcome).
• Familiarity with common UX research methods (user interviews, surveys, usability testing, card sorting, diary studies, etc.).
• Ability to proactively contribute to projects, seek out new knowledge and embrace feedback.
• Strong English communication skills, both written and verbal.
• Knowledge and interest in the blockchain and fintech industry.

Nice to Haves

• Relevant experience, preferably with a renowned technology or product or fintech company.
• Fluency in Mandarin and/or another language.

Perks & Benefits

• Competitive total compensation package.
• L&D programs and Education subsidy for employees' growth and development.
• Various team building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependants.
• More that we love to tell you along the process!