UX Researcher, APAC & ME

Time left to apply: End Date: October 8, 2024 (10 days left to apply)

Job Requisition ID: R_12984

Job Title

UX Researcher, APAC & ME

Job Description

At IG, we’re in the business of building market-leading trading products. To make sure we do just that, we strive to understand our client’s needs, turn these into actionable insights, and work with our talented product specialists to turn them into digital gold – and this is what you’ll help us to achieve!

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together.

Your role in the team

UX Researchers are key to the team that ideates, designs, and delivers products. This is a newly created position and contributes significantly to our business objective of building products that respond to client needs. In this standalone position, you will be responsible for providing insights for our clients in Australia, Singapore, and the UAE.

The position reports to a London-based leader, and your colleagues will be specialists like you who work closely with business stakeholders and technology teams to deliver market-leading investment and leverage trading products.

You’ll contribute to a culture of experimentation and iterative development at IG, developing solutions that deliver innovation and help to continuously improve our existing offering.

What you'll do

As a UX Researcher you will:

• Report into the Divisional CX Manager and work with the divisional product team to plan, design, and conduct research with users to provide robust evidence for making decisions and to support the continuous improvement of our products.
• Work independently leading execution of our UX research strategy, and working with stakeholders throughout Australia, Singapore & ME regions to help uncover, define, and solve customer problems.
• Work with colleagues in defining and articulating research goals and user-centric measures of success.
• Carry out qualitative user research activities as your primary activity from recruiting participants, preparing discussion guides, moderating research sessions, and delivering actionable findings.
• Carry out quantitative user research as a secondary activity, from preparing and managing client surveys to supporting CX and tech teams with iterative test and learn activities with live clients (e.g., A/B testing, Beta testing).
• Monitor continuous client feedback and CX along with commercial performance metrics to help identify key client pain points and commercial opportunities.

Who we’re looking for

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas and lead the way in creating inspiring experiences for our clients and everyone around you. We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.

What you'll need for this role

• The ability and desire to work independently and own UX Research within the APAC division.
• Demonstrable experience in using a range of qualitative user research methods to reveal actionable insights.
• Proven experience owning the usability testing process, from participant recruitment and session facilitation to analysing, documenting, and communicating the resulting insights.
• Experience of quantitative user research methods and their application.
• Confidence in recognising assumptions (including your own) and seeking ways to try and invalidate them.
• Fluency in written and spoken English. The ability to speak and write simplified Chinese would be an advantage.

This role would require some flexibility around working hours due to working closely with clients and colleagues across a range of timezones, including with our core Product team based in London.

How you’ll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.

The perks

It really is more than a job. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

Where you'll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favourite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.

So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.

Apply Now

Number of openings: 0

About Us

Looking for a career at a company that will support you, challenge you and help you grow? IG Group can provide that.

We're the market leader in financial derivatives trading, with a focus on innovation and advanced IT development. We're also one of Britain's Top Employers, a ten-year trend we intend to continue.