UX Manager, Digital Economy Products (DEP)

Description and Requirements

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

What you will be working on:

As a UX Manager, you will play a crucial role in shaping user experience strategy, driving best practices, and ensuring the delivery of high-quality user-centered designs. You will lead a team of talented UX designers and researchers across multiple products within a programme, fostering a collaborative and creative environment. Your leadership will be instrumental in aligning UX efforts with government objectives and enhancing the overall user experience of our products.

Key Responsibilities

Product Strategy

• Develop and Implement UX Strategy: Define and communicate the UX vision and strategy, ensuring alignment with policy goals and user needs.
• Stakeholder Management: Collaborate with product managers, engineers, and other stakeholders to ensure a unified approach to product development.
• Roadmap Planning: Contribute to product roadmap planning, prioritizing UX initiatives that drive user satisfaction and business success.
• User Research and Insights: Oversee user research activities to gather insights, ensuring a deep understanding of our users and informing programme strategy and design decisions.

Process Management

• Establish Best Practices for UX Processes: Develop and refine UX processes to ensure efficiency and consistency in design deliverables.
• Data-Driven Decision Making: Utilize analytics and user feedback to make informed decisions and continuously improve the user experience.
• Metrics and Measurements: Establish and track UX metrics to measure the effectiveness and impact of design solutions.
• Foster Innovation: Promote a culture of innovation, encouraging the team to explore new ideas and methodologies.

People Management

• Team Leadership: Lead, mentor, and inspire a team of UX designers and researchers, fostering their growth and development.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and address performance gaps.
• Career Development: Support team members in their career aspirations, providing guidance on skill development and career progression.
• Collaboration and Communication: Facilitate effective communication within the team and across departments, ensuring a cohesive and collaborative work environment.

What we are looking for

• Experience: Minimum of 8 years of experience in UX design, with at least 2 years in a managerial or leadership role.
• Education: Bachelor’s or Master’s degree in Product Design, Human-Computer Interaction, or a related field.
• Skills: Strong understanding of UX design, principles, user research methodologies, and data-driven design.
• Leadership: Proven ability to lead and inspire a team, with excellent communication, stakeholder management, and interpersonal skills.
• Strategic Thinking: Ability to think strategically and align UX efforts with agency objectives.
• Communication and Collaboration: Strong communication and collaboration skills with the ability to work effectively with cross-functional teams.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech.