UX Designer, Managed Agencies #GovTechForPublicGood.

Description and Requirements

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The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

Who we are

The Government Technology Agency (GovTech) seeks to transform the delivery of Government Digital Services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

What you will be working on

• As a UX Designer, you will work in a Government Agency as a key member of the GovTech team. You will support the Chief Information Officer at the Agency, working with Agency stakeholders to undertake UX tasks in upstream Discovery and Conceptualisation, as well as Product Development and Delivery. Your responsibilities will include:
• Consult with stakeholders to understand goals and challenges and propose user-centric approaches to improving products and services to citizens, businesses and public officers.
• Drive user research activities through co-creation workshops, focus group discussions, stakeholder interviews, surveys, and translate research findings into actionable recommendations.
• Create and rapidly iterate on ideas to develop storyboards, user flows, mock-ups, and prototypes, or other methods as needed to prove concepts and demonstrate value.
• Align with corporate design systems and incorporate usability and good customer experience into products and services.
• This will involve having good interpersonal and problem solving skills, a sharp analytical mind, and astute design judgment. You will work closely with Product Owners, business analysts, architects and software engineers to continuously design and deliver features for transforming citizen experience and improving agency efficiency.

What we are looking for

• Degree or Diploma in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines
• Minimum 8 years of UX experience, with a portfolio that demonstrates your experience in service design, design research, interaction design and product strategy.
• Team player, with experience working collaboratively in a cross-functional team
• Good organisational, presentation, and critical thinking skills
• Expertise with popular design tools and software e.g. Figma, Balsamiq, Axure, Sketch, Adobe Creative Suite
• Experience in Agile and UX development environments and frontend development/web development technologies such as HTML/HTML5, CSS, JavaScript, and Responsive Web Design will be an added advantage.