*URGENT* Operations Manager - Healthcare, East, UP TO $8K+ #HWX

Responsibilities:

1. Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
2. Implement best practices for inventory management and track linen usage to optimize costs.
3. Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
4. Monitor food safety and quality standards in compliance with health regulations.
5. Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
6. Implement strategies to reduce bed wait times and optimize bed turnover.
7. Supervise the claims processing team to ensure accurate and timely submissions to agency.
8. Work with relevant departments to resolve issues and improve work process efficiency.
9. Analyze claims data to identify trends and areas for improvement.
10. Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
11. Prepare for and facilitate external accreditation and inspection processes.
12. Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
13. Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
14. Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
15. Conduct regular audits for staff on data protection policies and best practices.
16. Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
17. Collaborate closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.
18. Foster a culture of collaboration among clinical and administrative teams to enhance patient care and service delivery.
19. Participate in interdisciplinary meetings to address operational challenges and develop solutions.
20. Oversee the procurement process for services related to Linen, Food Services, and other operational needs.
21. Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
22. Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness, securing optimal terms for the hospital.
23. Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
24. Conduct performance evaluations and provide coaching to enhance team performance.
25. Develop and manage operational budgets, ensuring alignment with organizational financial goals.
26. Monitor expenditures and implement cost-control measures to maintain financial stability.
27. Leverage data analytics to inform and guide operational decisions within the healthcare facility, focusing on analyzing performance metrics, identifying trends, and implementing data-driven strategies to enhance efficiency, patient care, and overall hospital performance.
28. Work closely with clinical and administrative teams to ensure smooth operations and high patient satisfaction.
29. Address feedback and concerns from staff and patients to improve service delivery.

Requirements:

1. Minimum Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; Master’s degree preferred.
2. Minimum of 5 years of experience in healthcare operations management, preferably from a hospital or government institution.
3. Excellent interpersonal and communication skills.
4. Team player and able to work independently as well.

If you meet the requirements of this role, please email a detailed resume in Word document to:

kate.leau@recruitexpress.com.sg

Subject: Operations Manager

EA License No: 99C4599

EA Personnel No: R1552331

EA Personnel Name: Kate Leau Wei Xuan