Urgent! Aftersales Manager (Luxury/Car Dealer) JS27

Job Descriptions:

Operational Leadership:

• Lead daily operations of the workshop and parts department to ensure efficient workflow and timely service delivery.

• Monitor technician productivity, service lead times, and job card management to improve performance.

• Ensure DMS utilization for real-time tracking and reporting.

Customer Experience & Retention:

• Achieve high customer satisfaction (CSI) through structured service processes and quality controls.

• Develop customer retention initiatives such as service packages, follow-up campaigns, and loyalty programs.

Revenue & Cost Management:

• Drive profitability through upselling, service packages, parts and accessory sales, and optimized labor rates.

• Prepare and manage budgets, forecasts, and monthly performance reviews.

• Analyze department P&L and implement cost control measures.

Parts Operations:

• Ensure timely availability of fast-moving and critical parts.

• Manage inventory levels to reduce dead stock while avoiding parts shortages.

• Collaborate with the parts team to support both internal workshop and retail sales.

Compliance & Standards:

• Ensure compliance with all manufacturer guidelines including service processes, warranty procedures, and audits.

• Maintain excellent relationships with representatives and participate in dealership network reviews.

Team Management:

• Lead, train, and develop service advisors, technicians, and parts personnel.

• Create a performance-driven environment with clear targets and recognition.

Key Skills & Experience:

• Minimum 5 - 8 years of experience in aftersales management within an authorized dealership (preferably multi-brand or premium brand).

• Strong knowledge of workshop operations, parts logistics, and service processes.

• Proven leadership and financial acumen.

• Excellent communication, negotiation, and customer service skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to “Jacinda.sim@trustrecruit.com.sg”.

We regret only shortlisted candidates will be notified.