Job Description:
Job Objectives
The Jobholder, as a member of the Flight Hour Services (FHS) entity, reports to the TSP Head Of Engineering on A380. The Jobholder is responsible for the delivery and performance of Systems / Avionics / Structure engineering activities provided to Singapore Airlines.
In his/her function, the Jobholder, based in Singapore, is responsible for maintaining Singapore Airlines A380 fleet to ensure highest Operational / Dispatch Reliability and Aircraft On-Time Performance (AOTP) in line with CAAS / EASA airworthiness requirements and in accordance with Airbus Technical Standards and FHS Financial interests.
Job Responsibilities
- Pursue long term engineering topics pertaining to Systems/Avionics/Structures and provide engineering support to fleet watchers on A380/A320 aircraft defects for line operations.
- Supporting engineering coverage and assistance pertaining to Systems/Avionics/Structures in Airlines Operations Heavy Maintenance in resolving complex queries along with customer support Engineering assistance in due time.
- Provide engineering support such as critical job cards and mods packaging, resolution of issues and findings that arise from tasks for aircraft in heavy maintenance, including de-lease activities.
- Pursue technical issue resolution from AOG situations and ensure appropriate defect / delay root cause analysis and engineering technical follow-up, in collaboration with Toulouse Headquarter and Singapore airlines.
- Act as the focal point on Monitored and Critical Retrofit topics.
- Act as the focal point in the coordination with FTM Central Team on topics related to technical publication review and modification meeting with the Customer.
- Develop close relationship with the Customer, to align and collaborate on processes and deliverables.
- Support with ad hoc engineering analysis, action plan and technical follow-up on monthly basis to customer’s management team.
- Support MRO FTM contractors and keep continuous monitoring of their deliverables / performance.
- Maintain communications with other TSP stakeholders, with an integrated collaboration with TSP Operations Team.
- Ensure close relationship with 1SYR Toulouse, in order to escalate critical issues to be further investigated with Airbus Customer Support and Airbus Programs at the FHS organization level.
- Ensure feedback of in-service experience as an internal customer, to the Airbus organization including Customer Support (1SY, Design office), A380 Program (SBN) and FHS Engineering.
- Provide technical support, if required, to Local Aviation Authority (CAAS), EASA and FAA.
- Ensure compliance with Regulation, Airworthiness and Quality standards.
- Contribute to the highest Operational / Dispatch Reliability to support Airbus commercial image and FHS-TSP contractual KPI - Aircraft On-Time Performance (AOTP).
- Provide technical support outside of office hours on duty basis.
Secondary Responsibilities
- Support TSP Technical Publications (Tech Pub) Engineer as backup for Tech Pub activities.
- Support Reliability Improvement Committee (RIC) for top critical engineering issues.
- Contribute and implement process improvement / continuous improvement initiatives.
- Support DOA activities.
- Other duties assigned by your manager.
- Work scope technical preparation.
- Assisting for queries related to drawings, parts and testing activities.
Personal & Interpersonal Skills
- Unyielding commitment to excellence, delivering the best possible outcomes for customers.
- Ability to work under stress.
- Great organizational skills, flexibility managing multiple priorities, working to changing deadlines and attention to details.
- Excellent interpersonal and communication skills, ability to federate a team.
Professional skills
- Minimum degree holder in Engineering or equivalent.
- Minimum 5 years of relevant experience in Airline/MRO, in an engineering position.
- Maintenance environment experience is a strong positive.
- Project management / continuous improvement skills.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus Singapore Private Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Customer Eng.&Technical Support&Services