Trust Officer

Trust Officer

The Trust Officer reports to the Manager, Trust Services, and is responsible for the management of a portfolio of more complex trusts and companies.

Your responsibilities will include:

• Maximizing and developing the client relationship potential by reading trust deeds and related documents pertaining to trusts and companies.
• Acting as a representative of the Trust company to beneficiaries, advisors, colleagues and staff.
• Authorizing and committing the Trust company on transactions.
• Maintaining awareness of operational risk and identifying possible problems to managers and staff.
• Taking an active role in contacting clients and resolving their concerns, while referring complex issues of judgment, ethics or compliance to management.
• Proactively organizing and meeting principals and beneficiaries face-to-face, assisting in maintaining on-going good client relationships and exercising judgment when dealing with clients to ensure trusts and Bank policies are adhered to at all times.
• Communicating with management, colleagues, clients and other external parties as required.
• Maintaining an awareness of potential risks and acting when needed to limit risk exposure.
• Ensuring tasks assigned to team members are completed expeditiously in order to meet deadlines.
• Assisting with any other duties as assigned by management.

Your qualifications and skills include:

• University degree with one to three years’ experience in the trust industry.
• TEP (Society of Trust and Estate Practitioners) designation would be considered an asset, or a commitment to completion of the designation.
• Ability to understand and interpret trust deeds, wills, by-laws and all applicable/relevant legislation/guidelines relating to trusts, companies and proceeds of crime.
• Strong understanding of investments and financial services.
• Good attention to detail with the ability to work independently.
• Maintain a professional image.
• Relevant language skills, for example, Mandarin Chinese.
• Good understanding and awareness of business risks and related controls.
• Ability to multi-task and work effectively under pressure.
• Good knowledge of trust industry best practices, principles, and policies and procedures.
• Excellent verbal and written communication skills, and interpersonal skills, as well as team, problem-solving and organizational skills.
• Proficient in Microsoft Office suite of applications, as well as the use of trust administration systems.

Problem Solving Requirements

• Ability to identify potential risks both in file administration and processes.
• Ability to approach issues in a methodical manner and to communicate your findings clearly and professionally.
• Ability to identify options and possible solutions to work toward the next course of action.