Treasury Services Advisor - 1 Year contract

Job Title: Treasury Services Advisor

Duration: 12 Months, Opportunity for extension
Location: 50 COLLYER QUAY

Responsibilities

• Assume day-to-day management of a portfolio of accounts by providing treasury and cash management solutions and cross-selling the Bank’s products and services to general sales/referrals.
• Harness the Bank’s varied resources and work within internal partners to deliver exceptional and proactive service to clients worldwide.
• Attend to client inquiries, requests, and complaints.
• Provide sales support to ensure delivery of Quality & Proactive Services to clients.
• Meet clients with Sales for business needs.
• Assist Sales to solicit additional business.
• Work with Sales on RFP in the Pre-implementation stage.
• Act as the primary escalation & accountability point for clients.
• Provide value-added proactive servicing activities.
• Conduct periodic service review/scorecard review with clients.
• Perform root cause analysis of defects.
• Ensure full compliance with all applicable laws, regulations, credit, KYC, and AML policies and exercise appropriate delegated authority.
• Perform all duties as assigned by the Client Services Manager.
• Actively join, support & implement local or regional projects as assigned by the Client Services Manager.
• Support migration projects related to mandate updates and outreach for expiring client IDs for the Fulfillment team.

Experience

• At least 2-3 years of working experience in the area of Client Services in the bank, concentrating on the delivery of treasury and cash management solutions for corporate/financial institutional clients.
• Excellent presentation, communication, time management, problem-solving, interpersonal, and teamwork skills.
• A track record gained through operational experience within the payment, trade, or treasury environment.
• Experience in working in an Asia/Global environment with strong verbal and written communication skills.
• Good command of spoken English and Mandarin.
• Good knowledge of all bank systems, products, and web-based electronic banking platforms.
• A good understanding of in-country banking systems, account, and liquidity structures/products.
• Good application software skills: Word, Excel, and PowerPoint.
• Excellent rapport with client contacts at all levels and with internal partners at all levels.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Innovative and open-minded, maintaining a professional & positive attitude at all times.
• Able to work under pressure & challenges.