Travel Advisor (Full-time / Freelance)

Established in 2017, Chan Brothers Prestige was borne out of our Founder’s wish to provide unique and exclusive offerings for his personal network. 7 years on, it continues to provide personalised trips for the high-end market. Our parent company, Chan Brothers Travel, is one of the largest and oldest travel agencies in Singapore. Our mission is to provide the discerning with exclusive and rarefied travel experiences and concierge service.

As a member of the Virtuoso Luxury Travel Network, specializing in luxury and experiential travel, you will have the opportunity to work internationally—corresponding with luxury travel suppliers across the globe and partnering with global luxury brands.

Job Function

As a Travel Designer, you will be responsible for crafting bespoke travel itineraries, offering personalized service, and ensuring an exceptional experience for our esteemed clients.

Responsibilities:

1. Client Consultation:
   - Engage with clients to understand their travel preferences, interests, and expectations.
   - Offer expert advice on destinations, accommodations, and unique experiences that align with their preferences.
   
2. Itinerary Design:
   - Create customized travel itineraries that include luxury accommodations, private tours, exclusive experiences, and personalized services.
   - Ensure that each itinerary reflects the client’s desires and exceeds their expectations in terms of luxury, exclusivity, and personalization.
   
3. Relationship Management:
   - Build and maintain strong relationships with HNWIs, ensuring a high level of client satisfaction and loyalty.
   - Serve as a primary point of contact for clients throughout the planning process and during their travels.
   
4. Market Research:
   - Stay up-to-date with luxury travel trends, emerging destinations, and new luxury products or services.
   - Continuously explore new opportunities to enhance the company’s offerings and stay ahead of market trends.
   
5. Sales & Business Development:
   - Identify and develop new business opportunities with potential high-net-worth clients.
   - Procure own leads through self-developed and managed lead generation program.
   
6. Quality Assurance:
   - Monitor client feedback and reviews to ensure the highest levels of service and satisfaction.
   - Continuously evaluate and improve the quality of travel experiences offered.
   

Requirements:

• Minimum Diploma in Travel related studies.
• Min 1 year experience in product development within the travel industry is preferred.
• Prior experience in Sales is preferred.
• Experience in using GDS.
• Exceptional communication skills.
• Strong organizational capabilities and adept multitasking skills.
• Diligent attention to detail, ensuring accuracy and quality.
• Ability to adapt to a fast-paced and evolving travel business environment.
• Strategic thinking and problem-solving skills.
• Self-motivated and able to work independently as well as collaboratively within a team.