Training Coordinator - Luxury Retail

We are growing! We are currently looking to hire a Training Coordinator (Luxury Retail) for our Academy in Singapore where you will be based.

Who we are

Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

The Academy is part of CXG, a consultancy agency specialized in luxury retail to transform customer experience by training and helping teams develop a customer-centric CX mindset and creating people and culture change.

What you will be doing

You will join a dynamic and fast-paced environment and work closely with our teams based in Singapore. The Training Coordinator will support the Customer Success Manager to see through training project execution for clients in luxury brands from start to end to ensure timely and high-quality deliverables.

The Training Coordinator will report to the Senior Customer Success Manager and assist in managing global training projects.

Major responsibilities include:

• Support on managing training projects
• Assist in preparing clients’ training presentations
• Attend clients’ meetings
• Gather and tidy up proof of performance (photo/screen shot) from various trainers for invoicing
• Ensure trainers submit their invoices or expenses via the system or email on time
• Review the details of trainers' submitted invoices, including the date, amount, purpose, and location
• Update training link excel with details
• Conduct data analysis on training quiz scores and evaluation after each trimester training
• Maintain strong communication with consultants and trainers and support them through training execution

Minimum Requirements:

• Bachelor’s degree in business administration or related field
• Good written and verbal communication skills in English
• Ability to converse in Mandarin is key
• Strong communicator with multi-tasking skills
• Meticulous with details and follow up
• Have a desire to learn account management and project management skills
• Proficiency in PowerPoint, Excel, and Outlook
• Singaporean or having the rights to work in Singapore