Tour Consultant

Responsibilities:

1. Travel Research: Conduct thorough research on various travel options, including destinations, transportation, hotels, tours, and attractions.
2. Booking Facilitation: Facilitate bookings for tours, flights, cruises, coaches, accommodations, rental cars, and other travel arrangements.
3. Client Advisory: Offer insightful advice to clients on travel-related matters, including visa requirements, insurance options, and health considerations.
4. Itinerary Crafting: Develop personalized itineraries that align with client preferences and budgetary constraints.
5. Reservation Management: Arrange reservations for restaurants, tours, and activities to enhance the overall travel experience.
6. Customer Service Excellence: Deliver outstanding customer service by promptly addressing client inquiries and concerns.
7. Documentation Management: Maintain meticulous client files and efficiently manage travel documents.
8. Industry Awareness: Stay informed about the latest industry trends, promotions, and innovative travel products to provide clients with the best options available.
9. Ad-hoc Duties: Undertake any other duties as assigned by the company.

Position Requirements/Qualifications:

1. Educational Background: Certification or training in travel planning, such as a degree or diploma in travel and tourism, or relevant work experience (preferred).
2. Technical Skills: Familiarity with computer reservation systems such as Sabre, Amadeus, or Galileo, along with proficiency in travel-related software applications and tools.
3. Communication Skills: Exceptional verbal and written communication skills in English and Mandarin.
4. Organizational Skills: Strong attention to detail and excellent organizational abilities.

Work Environment:

1. Ability to work efficiently in a fast-paced environment while managing multiple tasks simultaneously.
2. Flexibility: Willingness to work retail hours, including weekends and public holidays, and attend travel fairs and industry events throughout the year.
3. Leadership Capability: Capability to lead overseas tours as a tour leader.
4. Team Collaboration: Ability to work independently and collaboratively within a team environment.

Physical Demands:

This position may require extended periods of sitting or standing, along with light lifting and carrying of travel documents and materials.

Benefits:

1. 14 days of Annual Leave
2. Medical Allowance
3. Dental Allowance
4. Quarterly & Ad-hoc Incentives
5. Tour Leading/Familiarization Trip Opportunities
6. Annual Wage Supplement
7. Variable Bonus (based on Company and Individual Performance)

How to Apply:

If you are excited about the travel industry and possess the skills to provide unparalleled service to our clients, we invite you to apply! Please submit your resume and cover letter.

Embark on a rewarding career with us at WTS Travel & Tours! Apply now and let your journey begin.