TikTok Shop - Ecommerce Anti-Fraud Data Analyst

Responsibilities

About TikTok: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us: Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life.

To us, every challenge, no matter how ambiguous, is an opportunity to learn, innovate, and grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact—for ourselves, our company, and the users we serve. Join us.

About the Team: Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for users and partners. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us in building an innovative, secure, and intuitive commerce ecosystem for our users. As part of the GNE organization, the risk control and security team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators.

As the Anti-fraud Analyst, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, and seller-creator affiliation.

Responsibilities

• Apply investigational and analytic skills to monitor, audit, and analyze potential fraudulent cases and produce root cause analysis reports with value-added risk mitigation suggestions.
• Collaborate with product managers, data scientists, and the engineering team to evaluate the efficiency of existing tools, processes, and models related to fraud management.
• Understand the trends and intelligence of fraudulent activities in each market and build intelligence systems to mitigate fraud.
• Define key performance metrics and build detailed reporting models for effective tracking, reporting, and feedback on measures implemented.
• Drive process implementation and improvement that streamlines the determination of fake orders, incentive abuse, and/or other types of fraud.
• Communicate findings and complex results to key stakeholders and manage the timeline of mitigation projects.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above with a background in Computer Science, Business Analytics, Math, Statistics, or a related field.
• Strong data analysis and correlation skills with the ability to work through complex and unfamiliar data sets and derive the characteristics of different scenarios.
• Experience with SQL and analytical tools (SAS, R, Python) is a must.

Preferred Qualifications:

• Comfortable in a matrix organization and able to drive cross-functional and cross-regional collaborations.
• Strong attention to detail and ability to notice discrepancies in data.
• Experience with AI and machine learning is a plus.
• Familiarity with risk and fraud in Ecommerce fields is a strong plus.
• Past experience working in SEA or EU markets is highly preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and