TikTok Shop - Business Operation Manager, Compliance

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us? Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy, a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.

Join us. The TikTok Commerce team is a functional organization belonging to the commerce business line. As part of the TikTok Commerce team, this Compliance Manager role will drive the compliance review, build compliance business strategy and roadmap for TikTok Shop, support the XFN teams to establish compliance solutions, and assist management in fully understanding risk levels to make decisions on actionable mitigation plans.

• Responsible for a deep understanding of the regulatory requirements from the targeted countries, legislative changes, etc., and capable of doing proactive analyses on e-commerce platform compliance systematically;
• Exercise independent judgment and provide risk-based solutions to business teams;
• Responsible for building compliance product strategy and roadmap for TikTok Shop;
• Collaborate with legal, public policy, and safety teams to evaluate compliance strategy and impacts on products and processes;
• Work cross-functionally with key stakeholders from business teams, data security teams, and global legal teams to identify and mitigate potential compliance risks, implement risk and compliance solutions, and respond to user escalations;
• Lead compliance-related project management throughout the product lifecycle, managing cross-functional efforts including business development, product design, engineering, and go-to-market;
• Lead internal communications about compliance strategy, ensure implementation, and resolve blocking issues;
• Be familiar with the regulation and governance of e-commerce platforms, train business departments on key compliance issues, promote e-commerce eco-development, and improve process efficiency and effectiveness.

Qualifications

Minimum Qualifications:

• Bachelor's degree or higher, with 3+ years of working experience related to e-commerce, product, consulting/advisory, and/or data security and privacy compliance, product management, or product counseling experience;
• Able to make risk-based decisions and drive alignment among diverse teams;
• Strong documentation, presentation, and communication skills, particularly implemented in a cross-functional and global role and experience collaborating with internal and external stakeholders at all levels;
• Strong logical thinking and analytical skills;
• Proactive, patient, and meticulous, with a strong sense of ownership and teamwork;
• Familiarity with e-commerce and/or privacy-related compliance issues, business analytics, and making data-driven decisions;

Preferred Qualifications:

• Understanding and experience in compliance, public policy, law, and regulation is a plus;
• Self-motivated, deep-dive, leadership, and excellent organizational skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.