Temporary Retention Officer (6-Months)

Job Description:

Contract Renewal

• Monitor driver contract expiry dates.
• Proactively reach out to drivers to discuss contract renewals.
• Address any concerns or issues that may impact renewal decisions.

Driver Retention

• Gather and monitor feedback from drivers calls and meetings.
• Address driver complaints and concerns promptly and effectively.
• Provide alternatives for drivers to increase retention performance.

Administrative and Other Duties

• Assist with administrative tasks as needed, such as maintaining driver records and scheduling meetings.
• Any adhoc duties as assigned.

Reporting and Analysis

• Prepare regular reports on driver retention rates, contract renewals, and drivers’ satisfaction.
• Analyse driver turnover data to identify trends and preferences.
• Use insights to improve driver satisfaction and retention performance.

Job Requirement:

• Microsoft Office
• Strong interpersonal and communication skills
• Problem-solving and decision-making skills
• Data analysis and reporting skills
• Strong organizational and time management skills
• Experience in customer service is preferred.