Temporary Management Assistant Officer

The Singapore Population Health Studies (SPHS) is a large scale population-based health research project by the Saw Swee Hock School of Public Health, National University of Singapore. We are looking for a team player with experience in making outbound calls to people who signed up their interest to join SPHS research studies, screen their eligibility and schedule their study visits.

RESPONSIBILITIES

1. Contact potential participants by call, message, email or mail.
2. Screen participants for their eligibility.
3. Explain the study information to ascertain their willingness to take part before scheduling an appointment.
4. Book a suitable appointment or schedule for follow-up to do so later.
5. Audio-record all calls for QC purposes.
6. Make at least 5 bookings per day and fill slots only in the immediate 2 weeks.
7. Address any queries from the participant and provide any necessary informational materials to facilitate the study visit.