Temporary Executive/Senior Executive (Programme Admin), Executive Education

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and the Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

This role will be responsible for supporting programmes for a wide range of regional and global multi-national companies within the private sector as well as local and international public sector organisations and open enrollment programmes that are run by the NUS Business School Executive Education Unit. The role encompasses various roles and responsibilities as follows:

• Support the end-to-end spectrum of programme management: Participant Preparation, Coordination, Engagement and Programme Experience, Client Stakeholder Liaison, Communication and Engagement.
• Closely monitor, measure, document and evaluate optimal participant engagement and commitment.
• Closely collaborate with the Programme Director, Faculty and Coach Management (Business School + NUS + External).
• Support key internal stakeholder relationships with Client Account Managers.
• Partner and support vendors + suppliers in terms of catering, logistics, transportation etc.
• Assist in event and venues preparation (Internal + External Seminar + Dining Venues).
• Prepare and deploy programme materials.
• Internal + External assessment or materials requisition and preparation.
• Internal + External online system set-up and configuration.
• Organise local site visits, company tours and other related events.
• Prepare and collate post-programme / client satisfaction evaluation and indices measurement.
• Concise, timely and accurate collation and provision of programme finance-related information.
• Assist in all other programme or event-related activities.
• Work closely with the Operations Manager and Operations Support Executive to ensure pristine and optimal operational readiness of facilities and equipment.
• Evaluate needs of the programme support specific systems and keep up to date with National University Level system releases and applicability / enhancements.
• Propose continuous process and systems improvements.
• Perform any other ad-hoc tasks or projects as required by the Head of Programme Management.

• Degree from a recognized institution (ideally).
• At least 2 - 5 years of work experience in a customer relations role, preferably within the service industry.
• Experiences related to executive education, B2B marketing, account management, or relationship management in a cross-cultural environment or service industry will be an advantage.
• Communicate with diplomacy and be sensitive to diverse cultural backgrounds.
• Highly pro-active, creative, innovative and service-oriented in approach to problem solving.
• Excellent planning and organizational skills by anticipating and taking initiatives within a tight time frame.
• Ability to work under pressure and adapt to last minute situational changes.
• Self-driven with a high level of autonomy.
• Effective and dynamic team player.
• Competent knowledge of MS Office and other Software applications such as Word, Excel, PowerPoint, Adobe, Outlook and other learning management software (if applicable).

(Appointment job grade will commensurate with the selected candidate's experience.)

Location: Kent Ridge Campus

Organization: School of Business

Department: Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID: 28078