Temporary Executive (Programme Administration) (6 months)

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and the Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

The role involves managing smooth programme operations, supporting learners, coordinating class schedules, tracking student progress, and ensuring accurate exam processing. Responsibilities also include promoting the programme, fostering alumni relations, organising events, and collaborating with faculty and staff.

• Have at least a Bachelor's degree in a social science discipline from a reputable university.
• Be intellectually curious and preferably have some background and a keen interest in issues relating to the Department's areas of focus (e.g., media and society, communication management, interactive media).
• Demonstrate experience and competency in working with and synthesising information from different sources.
• Have a strong command of the English language and be able to write in a clear and engaging manner, with a keen eye for grammar, detail and accuracy.
• Be resourceful in getting things done and be able to meet deadlines and work well with others.
• Demonstrate competency in using social media for content creation, network and audience engagement.

Duties and Responsibilities

Overall Programme Management

• Ensure the programme runs smoothly and effectively, prioritizing learners' needs while maintaining programme integrity and alignment with university and departmental objectives.
• Deliver service excellence by assisting learners with all course-related matters, experiential learning components, ad-hoc academic counselling, and wellness issues.
• Maintain data on student demand and feedback to advise Programme Directors for ongoing monitoring and review of the programme.
• Lead a functional role within CNM Administration and collaborate closely with all team members.
• Contribute to outreach efforts by promoting the programme in Singapore and the region, including organising programme briefings and managing marketing collaterals and social media content.
• Collaborate with the Programme Director, faculty members, and Dean's Office to manage the admission cycles, ensuring the programmes' quality.
• Act as the contact point to cultivate alumni relations and enhance community cohesion, aligning with the programmes' overall branding strategy.

Class Timetable Scheduling and Course Registration

• Coordinate, manage, and resolve any conflicts related to course outlines and timetables to ensure adherence to deadlines.
• Communicate effectively with learners regarding coursework, including the preparation of user guides, conducting briefings, and handling course registration matters.
• Provide instructors with essential information on class enrolment, learners' profiles, and teaching and assessment guidelines prior to each semester.

Student Record Management

• Monitor and track learners' workload and progress, promptly addressing issues such as Leave of Absence applications and Academic Counselling.
• Coordinate mid-term feedback sessions with learners, consolidate feedback, and oversee follow-up actions from various stakeholders.

Faculty Matters

• Coordinate with HR and Finance departments regarding instructor engagements.
• Provide teaching support to faculty utilising resources from NUS office and IT systems.

Exam Processing

• Track and ensure the timely upload of marks by faculty, maintaining zero discrepancies.
• Compile marks and the Board of Examiners' report, and process learners' requests.

Student Feedback

• Prepare data for the Student Feedback System.

Event Management and Liaison

• Collaborate with colleagues in the Admin Team on events such as homecoming, welcome tea for new students, and graduate tea.
• Perform other duties as assigned by the Programme Director, HOD, and Reporting Manager.

Any other tasks delegated by Admin Lead or delegate.

How to Apply (Closing Date: 30 April 2025)

You have to submit the following together with your application. Incomplete applications will not be reviewed.

• One-page cover letter (with a brief statement of relevant research experience).
• Curriculum vitae.
• Two writing samples (min. 500 words).
• Scanned copies of academic certificates and transcripts.

Please also state when you expect to be able to begin work, if this position is offered to you.

Questions about the position may be directed to cnmcareer@nus.edu.sg.

Only shortlisted candidates will be contacted for an interview.

More Information

Location: Kent Ridge Campus

Organization: Arts & Social Sciences

Department: Communications And New Media

Employee Referral Eligible: No

Job requisition ID: 28580