Technology Support II, Mission Control

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Consumer & Community Banking Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

1. Provides end-to-end application support for chase retail applications running on Private / Public Cloud and on-premises.
2. Focuses on quick incident mitigation primarily to reduce downtime for customers.
3. Monitors changes going into the environment while ensuring system stability.
4. Provides technical leadership and decision taking for quick service restorations.
5. Drives Technical Bridges with information from monitoring and other specific tools.
6. Takes key decisions regarding failovers and isolate problematic components such as datacenters, clusters, pools, and regions to preserve customer experiences.
7. Performs targeted flow-triage during major incidents using tools expertise.

Required qualifications, capabilities, and skills

1. Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines.
2. Minimum 2 years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
3. Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.
4. Exposure to observability and monitoring tools and techniques.
5. Ability to demonstrate good communication skills by managing global bridges and writing executive notifications.
6. Ability to multi-task effectively by listening, writing, reviewing, and sending executive communications, and work flexibly in response to changing demands.
7. Provide weekend support as part of shift-based coverage.
8. Ability to familiarize with processes within the scope of the Information Technology Infrastructure Library (ITIL) framework.

Preferred qualifications, capabilities, and skills

1. Knowledge of one or more general purpose programming languages or automation scripting.
2. Experience in Application Support at a financial services firm or a consulting firm that provides support to financial institutions.