Technical Support Specialist

• Provide technical support for end users with regards to computer hardware and operating systems, applications and connectivity.
• Manage tickets in service desk system and user support and respond to user queries and log tickets in service desk system.
• Assist with setting up hardware, software and related peripherals and changes and modifications to operating system and applications.
• Maintain knowledge database for variety of information, procedures, and solutions.
• Educate and assist users in usage of client applications and operating systems.
• Network / IT / Security system administration and provide Windows and MS server support and administration.
• Provide Security System and administration and maintain IT and Security system.
• Perform equipment preventive maintenance, system administration and backup.
• Prepare cost analysis and advise management on equipment and software needs, and assist in purchasing procedures.
• Participate in local and regional IT projects and manage vendors and suppliers.
• Ensure systems and network facilities are in compliance with Company policies.
• Educate users with regards to security guidelines and business practices.
• Implement and maintain global, regional and local policies as and when available.
• Ensure all work procedures are well documented and maintained up to date.
• Develop and maintain issues logs with external parties to track all unresolved issues.
• Issue computer hardware and software to user base on company procedure and policy.
• Assist in maintaining an inventory system, including current location of active and inactive equipment and software.

Requirements:

• Diploma in IT, Engineering or any equivalent discipline.
• Minimum 3 years of experience in user application support or helpdesk.
• Proven knowledge of client applications, such as MS Windows, MS Office, SAP, etc.
• Proven knowledge of MS operating systems (Windows XP, Windows 7 and later). Knowledge of Linux and MS Access database platforms would be advantageous.
• Sound knowledge of network technology, such as LAN/WAN protocols, routers, switches, firewalls, etc.
• Familiar with network applications such as MS SQL Server, MS Exchange, etc.
• Preferably MCP certified in Win XP/7/8/10, MCSE Win Server 2012.
• Have a detailed understanding of service desk operations and procedures.
• Able to be on standby after office hours for equipment monitoring.