Technical Support Executive

Working Hours: Monday to Friday (8am to 5:30pm)

Job Responsibilities:

• Managing routine technical enquiries (telephone calls and emails) from Airlines, TCH, lessors, and repair agencies.
• Ensuring all queries are answered and closure meets target timeline.
• Liaison between customers and OEM Product Support Engineers for technical investigations cases.
• Supporting (providing performance reports, technical materials, etc.) the Customer Support Director / Customer Support Managers.
• Managing critical tasks timeline (application of Technical Repair documentation, prioritizing tasks) with customer and back-office support teams.
• Managing queries on internal Customer Relationship Management (CRM) system tool.
• Performing scheduled Aircraft-on-ground (AOG) Technical Support duties during weekdays, weekends, and public holidays.
• Able to perform ad hoc duties when required during out of hours.
• Able to travel regionally as when there is an official requirement.

Job Requirements:

• Bachelor's degree in a related Mechanical/Aerospace Engineering discipline.
• Minimum 3 years of relevant experience in the aviation industry.
• Able to work efficiently in a team-based environment.
• Proficient in using MS Office (Word, Excel, PowerPoint, Outlook, PowerBI).
• Excellent listening, reading, writing, and speaking skills.
• Keen and independent learner, self-driven, with good problem-solving skills.
• Possess a customer-mindset mentality and take pride in delivering quality solutions to customers - able to manage and adapt to changing workloads, tasks, and processes.
• Able to work in areas outside primary role, for example - supporting regional conferences and meetings, participating in projects and organizational activities when required.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.