Technical Support Engineer (up to $5000, Henderson)

Technical Support Engineer (up to $5000, Henderson)

Job Description:

Working Hour: 5 Days work Week 9AM 6PM (Flexible)

Salary Range: $4500 to $5000

Term: Full Time Employment

Technical Support Engineer

Responsibilities:

• Be the primary technical contact for customers.
• Assist customers in repair and maintenance activities, providing spare parts and associated services.
• Identify and translate customer requests.
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis).
• Guarantee proper processing of offers: spare parts, onsite interventions, and repairs when necessary.
• Coordinate onsite intervention actions and ensure ongoing communication with the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers.
• Occasionally promote the Company's technical training sessions and sales of spare parts and repairs to customers.
• Initiate the implementation of corrective actions arising from customer complaints/claims with appropriate stakeholders.
• Be the technical interface within the Company's departments, such as Engineering, Purchasing, Sales, Production, Global Service, and customers.
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify spare parts needed for the Sales team to quote to customers.
• Recommend spare parts needed for regular maintenance and during troubleshooting.
• Act as the final technical check to ensure the spares quoted meet customer requirements.
• Curb warranty costs.
• Be responsible for collecting outstanding payments for the Customer Service department.
• Maintain proper records of interactions with customers within the CRM tool.
• Control offers and order confirmations as per applicable procedures.

Requirements:

• 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Service-oriented and customer-focused.
• Safety conscious.
• Autonomous, rigorous in work, organized, and able to work under pressure.