Technical Support Engineer

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for a highly motivated individual for the Technical Support role.

Responsibilities:

1. Monitoring of alert for website downtime/defacement, doing incident management and reporting.
2. Coordinate with internal teams to effectively address customer’s feedback/concerns.
3. Respond to customer queries and issues of our customers over telephone or email.
4. Conduct first level investigation and information gathering before reaching out to internal team.
5. Working closely with the internal team to maintain and operate our platform, including infra engineers, platform developers, and operations manager.

Minimum Requirements:

1. Able to communicate effectively in English (spoken and written).
2. Understand basics of IT and interest in technology.
3. Training will be provided.
4. Passionate in Customer Service.
5. Must be able to work on shift rotation, including night shift and weekends.
6. Preferably majoring in IT or English Literature.
7. Entry Level candidates are welcome to apply.
8. Only Singaporean / Singapore Permanent Resident may apply.