Company Overview
Taguchi Marketing is an Australian & Singaporean based software development company that develops and distributes the Taguchi Marketing Automation Platform. The company operates in the Digital Marketing and Technology industry and has experienced significant growth over the past few years.
What We Offer
Job Responsibility
The Technical Support Engineer will be part of our Melbourne and Singapore based support team and will provide technical assistance and support to clients across Australia, Asia-Pacific, Europe and the United States.
The Technical Support Engineer will report primarily to the Operations Manager and other line managers as required and will work closely with our software development, product and account management teams to ensure client support tickets are answered and resolved appropriately.
Specific tasks include:
Key Results Areas
The ultimate success measurement for the Technical Support Engineer will be in the quality of the technical tasks and technical support tickets completed, and the level of resulting client satisfaction.
Job Requirement
You will be able to demonstrate proficiency in the following:
Experience with some or all of the following would be an advantage:
Report To
Operations Manager (Melbourne, Australia based)
Quality traits we are looking for
We are seeking an individual that can provide technical assistance and support to our clients. The ideal candidate will have a technical background and excellent communications skills to effectively troubleshoot and resolve technical issues.
We are also looking for:
Things about you
We want to know what makes you tick, what you enjoy – hobbies, achievements etc. So come prepared.
Qualifications
Polytechnic or University Graduate in IT, Software Development, Marketing or equivalent training or experience working with web technologies.
Years of Experience
1-2 years
Previous employment is not essential, therefore suitably qualified graduates are invited to apply. However, prior experience in a technical or system support role is advantageous.
Job Type
Entry level, full-time, hybrid
Based in Singapore CBD
To cater for our European and US clients, the hours of this role will be 12pm-9pm Monday to Wednesday and 9am-6pm Thursdays and Fridays (subject to change).
Important
Applicants must be legally entitled to work full time in Singapore. Proof of work eligibility and local references will be required. All Taguchi Marketing Pty Ltd appointments are conditional on the selected applicant passing a successful police background check.
Salary
For full time, the salary ranges between SGD $3,000-$3,500 per month, depending on experience.
Application
Contact details: Please email your resume and a cover letter addressing the above to jobs@taguchi.com.au.
Attention to: Operations Manager