Technical Program Coordinator - Adoption and Transformation

Technical Program Coordinator - Adoption and Transformation

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Locations: Singapore, Singapore

Time Type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: JR_035861

The Digital Health Technology team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and mobile offerings in support of our core businesses. We thrive on simple and elegant architecture and agility. You’ll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise.

Let’s talk about the team and you:

ResMed's Digital Workspace Experience team is focused on unified communication, identity, and user productivity solutions. Our goal is to be innovative and efficient while embodying a passion for the end-user in everything we do. It is about being agile, building effective business partnerships, learning and testing new technology, and driving adoption and transformation.

This role aligns within our Adoption and Transformation stream. You will work directly with Platform Engineers, Technical Support, and every global business function to drive effective technical rollouts, large and small. Your primary focus is ensuring every new functionality rolled out to the business is tested, early adopters have been engaged, and education and training are built, delivered, enhanced, and updated. Documentation is easy to find, hyper-care is delivered for new rollouts, and support is available immediately. Change management and understanding are key to this position, and you will have the ability to look at things from a variety of perspectives. You are not afraid to challenge engineers, leaders, and end-users on both technology and process flow. You have a sense of urgency and a deep passion for helping people.

As we are a diverse company with different business streams, regulations, and needs, it is never one size fits all. You will collaborate to define the strategy, roadmap, and rollout initiatives that support adoption while wearing many hats: tester, trainer/presenter, image creator, technical writer, technical support, and more.

Let’s talk about responsibilities:

• Build and facilitate the IT rollout strategy for both large scale and small-scale technology changes that affect ResMed as a global business.
• Ensure communication, documentation, and information get to the right teams at the right time.
• Help develop communication plans for all functions during the rollout.
• Complete analysis of the effect of each rollout and be nimble to change processes and stages at any time.
• Track issues and solutions within issue logs, complete trend analysis, and share globally via reporting and updates.
• Build both internal and external learning journeys for technical support teams and end users.
• Schedule and facilitate program workshops with engineers and follow up on testing, findings, and takeaways. Share knowledge from all sessions and ensure cadence is set for future sessions.
• Run ideation sessions, gamify learning, and encourage all levels and functions.
• Build excitement and enthusiasm for changes, enhancements, and upgrades focusing on everybody from Executive Sponsors, uTech (technical support), and the end users.
• Help build out marketing materials to showcase to the business changes and enhance adoption rates.
• Create technical documentation and work to build, find, and update KB articles, screenshots, and knowledge repositories.
• Define process and feedback loops for all functions that will be affected by the changes.
• Have a keen understanding of how changes affect end users and be innovative in ways to help smooth and communicate this.
• Embody change and become a change champion, thinking outside the box as to why, when, how, and what should be done.

Let’s talk about qualifications:

• The ability to thrive in a fast-paced, ambiguous environment where experimentation is encouraged and you are confident in creating, executing, and championing those experiments.
• Experience in delivering programs or events with multiple stakeholders involved.
• Experience in learning & development, technical communications, or marketing and communications, creating videos.
• Strong stakeholder management with an understanding of user researcher skills.
• Ability to dig past surface-level statements to identify areas of concern and unforeseen impacts.
• Familiarity with learning program design, delivery, and management of training, effectiveness of eLearning and blended learning models.
• Exceptional written and oral communication skills with experience adapting tone and messaging to your audience; effective at “internal marketing.”
• Collaborative approach to problem-solving.
• Have a proactive mindset, consistently thinking about user experience and the technical impact of process change.
• A history of being action-oriented in finding and solving problems within and beyond what’s assigned to you.
• Be self-driven and can think strategically while maintaining attention to detail on operational tasks.
• Ability to work in a global environment across time zones.

Assets:

• Experience supporting, coaching, or driving programs for disciplines such as Technical Support, Customer Technical Support, Software Development, UX, or Product Management.

Let’s talk about what you can expect:

• A supportive environment that focuses on people development and best practices.
• Opportunity to design, influence, and be innovative.
• Work with global teams and share new ideas.
• Be supported both inside and outside of the work environment.
• The opportunity to build something meaningful and see a direct positive impact on people’s lives.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive, and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

About Us

At ResMed (NYSE: RMD, ASX: RMD) we pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our digital health technologies and cloud-connected medical devices transform care for people with sleep apnea, COPD, and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease, and lower costs for consumers and healthcare systems in more than 140 countries. To learn more, visit ResMed.com and follow @ResMed.

ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

(US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant!