Technical Infrastructure Program Manager , SCFM

Minimum Qualifications:

1. Bachelor's degree combined with 5+ years supply chain, logistics or direct fulfillment experience
2. 5+ years of experience working across functionally within tech and non-tech streams.
3. 5+ years of team management experience
4. 5+ years of complex program or project management experience

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Job Description

The AWS Manufacturing Operations Transportation Operations and Reverse Logistics team (MOTOR) manages AWS and 3rd Party (3P) Supply Chain activities that include the following operations: 1) Inbound supplier-owned component warehousing and finished rack storage 2) Server and Rack assembly and 3) Reverse Logistics operations. In support of growth, in both scale of operations and portfolio of services, we drive the standardization of space planning, design and construction, periodic service and preventative maintenance, and security of our portfolio of global operations functions across our Supply Chain Facilities.

We are looking for an experienced, customer obsessed Technical Program Manager (L6) who is able to collaborate effectively with a technical team and be responsible for key aspects of the customer experience on new Liquid Cooling technology enablement for Server and Rack Test.

In this role you will lead the definition, and shepherd the development, of new features as well as important optimizations to the facilities. The role is inherently cross-functional: you will work closely with a high-energy team of hardware engineers, program managers, user experience designers, QS, customer service leads as well as internal & external stakeholders across the company. This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. A successful candidate will be a hands-on technical program manager with an established background in delivering complex projects, has strong technical ability, great communication skills, and a motivation to achieve results in a dynamic, fast paced environment.

Key Responsibilities

The successful leader in this role will demonstrate the ability to drive facility upgrade and new green field building projects while simultaneously exploring new technologies and business models. You will: (1) Embrace the ambiguity in driving new technology Liquid Cooling facility upgrades for Manufacturing enablement (2) “Think Big,” seeing beyond barriers and challenges to reset the bar (3) use business judgement to make the right decisions quickly and achieve results even in the absence of complete data.

A Day in the Life

Supply Chain Facilities Management (SCFM) drive a global strategy to support the MOTOR vertical pillars (ACL, RRL, MFG) via standardization of space planning, design and construction, periodic and preventative maintenance, and security of our portfolio of global Supply Chain Facilities. The team support facilities, security and critical projects across our portfolio of buildings globally. The team manages our Integrated Facilities Management (IFM) partner comprising Facilities Managers, Building Engineers, Maintenance Technicians and Facilities Coordinators and global Design and QS contractor resources. Our goal is to provide essential proactive building preventive maintenance, high velocity service outage responsiveness, facility and project cost savings, optimal security posture aligned with HSCS guidance and structured project management services. Additionally, we see tremendous opportunity to leverage our core competency in facility and project management to deliver operational efficiencies to partner teams across AIS.

About the Team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Additional Qualifications:

1. Experience managing, analyzing and communicating results to senior leaders.
2. Known ability for process improvement and problem solving
3. Experience with Risk and Issue Management