Technical Account Manager, ES - CN-AWS

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DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organization.

Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a member of the Amazon Web Services Enterprise Support team, you will be at the forefront of Cloud technologies.

The Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customer's architecture in support of strategy questions, project and launch planning and ongoing operational issues.

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle. Every day will bring new and exciting challenges on the job while you:

1. Champion and advocate for Enterprise Support customers
2. Be excited about cross-team and cross-org collaboration
3. Make recommendations on how new AWS offerings fit in the company strategy and architecture
4. Complete analysis and present periodic reviews of operational performance to customer
5. Provide deep reviews of service disruptions, metrics, detailed prelaunch planning
6. Participate in customer requested meetings (onsite or remote)
7. Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
8. Work with some of the leading technologists around the world
9. Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
10. Act as incident manager for complex or large impact incidents

• 2+ years of technical engineering experience
• Bachelor's degree
• Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

• Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP