Technical Account Manager, Enterprise Support

Minimum Requirements:

• 5+ years of technical engineering experience
• Bachelor's degree
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

Job Overview:

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Technical Account Manager, you will provide consultative architectural and operational guidance to help customers achieve the greatest value from AWS.

As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting, and leadership skills. You’ll work with talented cloud technologists while expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Key Job Responsibilities:

• You’ll build solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
• Consult with a range of partners from developers through to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
• Being part of a wider Enterprise Support team, you’ll provide post-sales, consultative expertise.
• Solve a variety of problems across different customers as they migrate their workloads to the cloud.
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A Day in the Life:

As a trusted advisor, you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Watch a short video about life as a Technical Account Manager team here.

About the Team:

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Preferred Qualifications:

• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.
• Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role.