Tech Support Analyst

Your role
Are you a Subject Matter Expert when it comes to Google Apigee, Apache/Tomcat, Cloud (Azure) or tools like AppDynamics and Splunk? Do you have experience managing senior IT stakeholders and business partners? Do you have the ability to solve complex issues, addressing both technical and business needs?

Then join us as a Technology (Level2) Support Analyst (SME):

1. Manage local business and operations stakeholders.
2. Utilize and hone your IT skills working with Google API Management (Apigee), Cloud (Azure), Linux, Apache/Tomcat/WebSphere, Shell/Perl scripting, AppDynamics, Splunk/Automation Anywhere.
3. Ensure production stability and availability for key operational business processes.
4. Investigate and resolve incidents by identifying the impacted component, analyzing the impact and performing the right remediation measures.
5. Define workarounds for known errors and initiate process improvements.
6. Plan and execute BCM for applications and rollout new releases (including OS patching, certificate renewals).
7. Manage the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change and Release Management, Risk Management.

Your team
You'll be working in the WMPC Application Support team in Singapore. We provide platform services for internal key banking applications on the latest technology stacks. As a Site Reliability Engineer, you'll play an important role in ensuring a smooth software integration and fast incident resolution in a highly automated environment, especially in the area of Apigee API management.
Our team provides application & infrastructure related technical support to ensure end-to-end production stability and availability with an unwavering focus and aim to serve client needs. Aligned to the UBS WMPC business and IT application service line, we ensure that our approach is oriented to uphold the trust and manage the relationship between IT and our financial advisers and their clients.

Your expertise

1. 5-10 years of Level2 production support experience in a global environment.
2. Knowledge of Google API Management and hands-on experience and good knowledge of Apache/Tomcat/WebSphere, Linux, Cloud (Azure) and automation/application monitoring tools like AppDynamics, Splunk/Selenium and Jenkins.
3. Highly committed, resilient and have a strong focus on accountability with a commitment to resolving issues, managing stakeholder communication, and following the appropriate escalation matrix.
4. Strong analytical, problem solving and synthesizing skills.
5. Able to drive service improvements (set up telemetry for early detection of incidents, fast recovery and automation of repetitive/manual tasks).

About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

How we hire
We may request you to complete one or more assessments during the application process.

Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?