Team Manager (MCST)

Job Purpose

The Team Manager (HQ) is pivotal in ensuring the strata-titled property's smooth operation and financial health. This role demands proactive leadership in managing daily operations, strategic planning, and delivering business results that enhance property value and owner satisfaction.

Key Responsibilities

1. Leadership and Team Management: Lead and develop a high-performing property management team, setting clear objectives that align with business goals. Foster a collaborative environment that encourages innovation and efficiency.
2. Operations Management: Ensure operational excellence across all aspects of property management, including maintenance, security, and vendor contracts. Drive initiatives that enhance property functionality and resident satisfaction.
3. Financial Management and Business Results: Develop and rigorously manage the property’s budget, optimising costs, and maximising financial performance. Deliver financial targets, report on financial outcomes, and adjust strategies to meet financial goals.
4. Stakeholders Relations: Build strong relationships with stakeholders, enhancing community engagement and addressing issues that impact satisfaction and retention. Ensure high service standards are maintained, directly influencing stakeholders' reviews and reputation management.
5. Compliance and Regulatory Adherence: Ensure all property activities comply with relevant laws and regulations, mitigating risks and avoiding potential liabilities. Maintain readiness for audits and ensure compliance with all documentation practices.
6. Strategic Planning and Execution: Work with the MCST council to develop long-term strategies that improve property valuation and operational efficiency. Lead sustainability initiatives to position the property as eco-friendly and cost-efficient.
7. Meeting Coordination: Organize and facilitate the Annual General Meeting (AGM) and monthly council meetings. Prepare agendas, reports, and minutes for meetings, ensuring timely distribution and follow-up on action items.

Ad hoc duties may be required on an as-needed basis.

Specific Job Requirements

1. Lead a Property Management Team in HQ, managing multiple projects.
2. Responsible to the Sub-Division Head for the business results of the team.
3. Undertake continued development of the team in accordance with the approved business success plan.
4. Source business for the company/division generally by client contact, networking with other departments, and general promotion of XC services.
5. Undertake training and development of the people within the Team and promote an ongoing career path.
6. Provide leadership, managerial direction and personal encouragement to all employees within the Team, including guidance on all property management procedures.
7. Liaise with existing building owners on property management performance, including the use of tenant and client surveys.

Required Qualifications

1. Education: Bachelor’s degree in Property Management, Real Estate, Business Administration, or related field.
2. Certification: Relevant certifications from institutions like SISV, BCA, or equivalent.
3. Experience: Experience in property management, particularly in strata-living contexts. Minimum six (6) – eight (8) years of experience with demonstrable success in a leadership role.

Computer Literacy: Proficiency in property management software and office productivity tools.