Team Leader- Customer Service @ Tuas Checkpoint [ Up to $3400 per month]

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination
• Address operational issues swiftly and make timely decisions to reduce disruptions
• Ensure adherence to safety protocols, security measures, and operational procedures
• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)
• Handle emergencies and critical situations, executing contingency plans as per SOPs
• Maintain and ensure the functionality of office and communication equipment
• Prepare and submit daily reports and documentation as required
• Undertake additional tasks as assigned by the Supervisor

Key Requirements:

• Minimum of GCE A Level or Diploma in any field
• 1-2 years of supervisory experience, preferably in operations or customer service
• Strong multitasking abilities, attention to detail, and excellent communication skills
• Ability to manage sensitive information with discretion and uphold confidentiality