Team Lead- IT Support

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Team Lead- IT Support to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Troubleshoot and resolve technical issues related to hardware, software, and networking.
• Install and configure hardware and software applications.
• Monitor and maintain Cartrack applications and systems to ensure their smooth functioning.
• Collaborate with global teams to implement and maintain IT projects.
• Document technical procedures, user manuals, and FAQs.
• Provide technical support for any IT-related matters or issues.
• Train users on the use of Cartrack applications and hardware.
• Continuously update technical knowledge and skills.
• Lead and manage a small team, providing guidance and support as needed.

Requirements

• Certification in Computer/Electronic Engineering, Telecommunication, Automotive Engineering, or a related discipline.
• Minimum of 2 years of experience in managing a small team.
• Must have a pleasant personality with high levels of motivation and enthusiasm.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proven ability to document technical procedures, user manuals, and FAQs effectively.
• Experience in providing technical support and training to users.