TDI - L2 Network Engineer - AVP | Singapore, SG

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Facilitate proper operation, maintenance, and restoration of global data network.
• Follow key operation procedure to progress and update Incident and change tickets
• Implement regular break fix related changes
• Acts as an internal training resource to tier 1/2 operations engineers.
• Participate in effective handovers between APAC and US L2 operation teams.
• Perform timely escalations to technical and management teams and engage vendor escalation services (Cisco TAC, Checkpoint, F5, Arista, DWDM, Fortinet, Akamai, McAfee)
• Provide detailed written summaries of Incidents.
• Act as shift lead
• Lead as Network Operations representative in managed incident calls.
• Discuss issues with management, Level 3/Advanced Services and Engineering.
• Serve as Subject Matter expert

Your skills and experience:

• Minimum 6-8 years of relevant experience as a Level 2 network engineer in enterprise grade networks.
• Hands-on experience in extensive Level 2 and 3 troubleshooting network problems pertaining to IP routing and network protocols.
• Understanding of TCP/IP, DNS, DHCP, GTM, LTM VPN, MP-BGP, OSPF Cisco ACI, Wireless technology; DWDM (ADVA), Multicast, HSRP, Spanning tree, VRF and DDOS, IP services (DNS/DHCP) proxies.
• CCNP or other professional level certifications.
• Technical ability to troubleshoot and progress complex IP networks and hardware problems.
• Liaison with Operations Level 1 Engineer, Operations Level 3 Engineer, other IT groups regionally and globally for support and resolution of high priority incidents.
• This role requires you to work in a 12-hour day shift. 4 days work, followed by 4 days off.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we'll support you:

• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career
• Coaching and support from experts in your team