System Technician / Support Engineer

Requirements:

1. At least 1-2 years experience in an IT-based environment.
2. Fresh grads with IT or relevant Diplomas or NTC Certs may apply for an entry-level position.
3. Knowledge of Layer-2 networking protocols (802.1x, TCP/IP, VLANs, OSPF & STP).
4. Possess knowledge of network routing/switching, firewalls, and wireless.
5. Able to troubleshoot networking, hardware, software, and security issues.
6. Preferably hands-on experience with Ruckus Wireless; or alternatively Aruba or Cisco Wireless.
7. Good communication skills and ability to manage user expectations and communicate well via written technical documentation or interactive sessions with customers.
8. Technical communication, interpersonal, and program management skills with a strong desire to achieve customer satisfaction in a team-oriented environment.
9. Mature, independent, and possessing a positive working attitude with a strong urge to learn.
10. Ability and desire to learn new technologies through self-study or classroom/lab leading to technical certifications.
11. Willing to work as a Standby Engineer (rotation; with allowance).
12. A Team player is a must as we work as a Team.

Education / Certification Requirements:

1. Degree/Diploma in Computer Science/Information Technology/Electrical Engineering, or equivalent field of study.
2. Cisco Certification Network Associate (CCNA) or Equivalent (Good to have).
3. Certified Wireless Network Associate (CWNA) or Equivalent (Good to have).
4. Any professional technical certifications commensurate with the candidate's work experience within networking and security domains.