Assist in analyzing requirements and performing system solutioning, planning, installation, and setup of system architecture.
Support enterprise-level designs for Active Directory, and assist in implementation, enhancement, and maintenance.
Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions.
Maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides to enhance knowledge sharing and operational efficiency.
Continuously evaluate and recommend improvements to IT systems and processes, driving innovation and operational excellence.
Propose and implement enhancements in key areas such as automation, system integration, and business process reengineering to optimize operational workflow.
Perform routine system reliability maintenance and monitoring, ensuring that servers and services are monitored, backed up and recoverable.
Ensure servers are regularly updated and secured against the latest security threats.