SVP/FVP, Anti-Fraud Adviser, Group Retail COO

Location: Singapore (City Area), SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed.

About the Department

The Transformation & COO Office is the enabler to achieve the business goals across the 3 business units of Group Retail - Personal Financial Services, Business Banking and Private Banking.

Group Retail has 13 strategic programs that cover customer touchpoints (digital and omnichannel), core product capabilities (cards, wealth, business banking) in addition to data and productivity programs.

Job Responsibilities

Advisory & Strategy

• Act as the subject matter expert within the Business Risk and Controls Management (BRCM) function on fraud-related matters, specifically around fraud frameworks, investigation approaches, and surveillance – where appropriate, advise Fraud Operations on emerging themes.
• Influence the business segment-level anti-fraud strategy, ascertaining the implications of new regulations, emerging fraud trends, and new products/channels launched by the business on anti-fraud activities.
• Coordinate setting of the business segments’ fraud risk appetite thresholds and statements.
• Engage Group Retail business stakeholders in identifying and advising required systems and efficiency analytics to aid Fraud Surveillance.
• Collaborate with internal stakeholders within the bank (e.g. Group Compliance) to provide domain knowledge and feedback based on detective analytics models developed by the bank to enhance Fraud Detection & Surveillance.
• Proactively identify key emerging fraud risks within the business segment and/or industry and propose risk mitigating measures/controls.

Policy Operationalisation, Control Design, and Escalations

• Advise Fraud Operations on fraud-related matters to support updating/designing Fraud Risk Management controls.
• Serve as first-point of contact for fraud-related cases escalated by Fraud Operations, providing SME knowledge and expert advisory on cases.
• Maintain a strong sense of the business segment’s case escalation framework.

Governance & MI

• Support definition and analysis on fraud metrics and management information (MI) from teams involved in managing Fraud Operations.
• Organise and manage Line 1 Fraud-related governance forums.

Training

• Assist to provide guidance, training, and support to the business units within the segment.
• Assist to educate customer touchpoints on emerging fraud risks.

Job Requirements

• Degree or professional qualification in business or banking/financial services areas.
• Minimum 8-10 years of experience preferably within an Anti-Financial Crime compliance-related function with anti-fraud expertise in a financial institution.
• Excellent knowledge of anti-fraud regulatory compliance, risk assessment, processes, and controls.
• Solid knowledge of banking and financial services regulations.
• Demonstrated experience in managing anti-fraud advisory & policy operationalisation.
• Strong stakeholder management experience demonstrated in prior roles.
• Creativity and self-motivation to identify solutions in an ever-changing regulatory environment.
• Excellent communication and interpersonal skills.
• Ability to exercise considerable judgment and critical thinking in complex scenarios.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.