Svc Helpdesk IT Support $2.42K~$2.72K (Media) (12hrs Shift - 2Work2Off) @ Ubi HQ

Our Client: Local Media Industry, Looking Out for Passionate & Committed Individuals to Standby Assisting, Understanding Overview Situation, Provide Guiding Solutions & Resolving Callin Tickets, from Time to Time Basis.

Urgency: Very High (Required to Be Able Start Fast Soonest Possible, Preferably) (1 Week to 1 Month Notice Period, Still Considerable)

Location: Ubi / Kaki Bukit (Downtown Blue Line) (HQ Main Office)

Position Title: Customer IT Service Support Reps / IT Service Help Desk (Mandarin Speaking + Call Centre Exp - Must Have!!) x 02/03

Basic: $2400 ~$2700 + ($20 HP Comms)

Weekly Timing: (12hrs Rotating Shift Work) (2 Days Work & 2 Days Off Basis) (Average 54hrs Weekly)

Shift A: 8.30am-8.30pm

Shift B: 1pm-1am

1. Job Scope & Requirement
   - Contact Centre Experience 1 Year & or Above (***Must Have***)
   - Customer Service Skills
   - Ability to Multitask
   - Ability to Handle Difficult Customers
   - Phone Call Etiquettes
   - Demonstrate Job Purpose Dedication, Passion & Commitment with Teamwork
   - Mandarin Speaking Proficiency (***Must Have*** - Due to Interaction with Batch of High-Quality Mandarin Speaking Client Base) (Hence, Advance Mandarin Proficiency Skill Set Required as Part of Job Competency)
   - Willing to Work on Weekends & Public Holiday
   - Ability to Draft Professional Email Respond Back to Customer
   - Familiar with Smart TV Operation and Handphone Application (Download Application / Install/Uninstall)
   - Familiar with Internet Surfing on the PC
   - Basic Troubleshooting of PC

We regret that only shortlisted applicants will be notified.

Nonetheless, we strongly encourage & welcome all IT related skillset resumes to match with our on-hands clients different new jobs opening from time to time.

May cross offer another “new or similar job openings, subject to match job fit competency level”.

Agent: You Feng Yuan (Lennon)

Registration No.: R23115676

Recruitment Hub Asia Pte Ltd

EA License No.: 12C6135