Svc Delivery Executive, School Environment

Svc Delivery Executive, School Environment

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Delivery Executive to be part of our diverse team of talent here at NCS!

As a Service Delivery Executive, you are responsible to act as a focal point for all support related queries and issues. You will also contribute to and support on project work as and when required.

What will you do?

• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assess customer feedback and improve procedures accordingly to ensure that great customer service is always provided
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) within the agreed timeframes
• Manage multiple stakeholders, working closely with sales, support, billing, and other technical teams
• Liaise with third-party vendors, customer technical teams, and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Ensure contractual meetings are done in time and open actions are followed up and closed in time
• Establish annual plans driving improvement by taking lessons from the previous year, reviewing with the senior manager
• Lead and mentor a team of 20-30 Desktop Engineers
• Responsible for resource forecasting and planning to ensure service delivery is not impacted
• Review and raise resource requirements to senior managers
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
• Collaborate with internal stakeholders to establish relationships across all departments

The ideal candidate should possess:

• 3 years as a Service Delivery Executive / Manager / Customer Success Manager
• Excellent written, oral, and presentation skills
• Certification in IT Service Management and/or ITIL (v3 or above)

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.