Support Engineer (Malaysia)

Our client is a global telco company, and they are currently expanding the global support team.

With this, they are looking for a support engineer to join the growing team.

In this opportunity, you will be the 1st point of contact for covering L1 support to various clients. The company is following the “follow-the-sun” model which means this role will need you to support all the regions globally. With this, China is part of the region you will be covering; thus, Mandarin speaking will be required in this role too.

In terms of the product knowledge, you will be trained on different products of the business for the first few months. A ticketing system is being adopted, and you will be required to identify the issues and perform troubleshooting work.

Is this for you? What do you need?

1. Good communication skills with fluency in both English and Mandarin.
2. Prior experience in showing customer care either via emails or calls would be ideal.
3. Prior experience in troubleshooting basic technical issues will be an added advantage.

For more details, click APPLY and you can also reach out to me at ephang@welovesalt.com.

CEI No: R1551057 / EA No: 07C3147

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2501-349650
Salary: Negotiable
Salary per: annum
Job Industries: Technology
Job Locations: Singapore
Job Types: Permanent