Support Coordinator (Market Support)

Support Coordinator (Market Support)
Department: Supply & Inventory Control (BP96600)

About us

Logistics is divided into Production Logistics (PL) and Service Parts Operations & Logistics (SPOL). In the SPOL departments, we are in charge of goods receiving and shipping of spare parts. SPOL is a key function for UD Trucks. We contribute to customer satisfaction by supplying spare parts quickly and accurately. On the other hand, we are also working on cost reduction and inventory reduction as common themes of Service Parts Operations and Logistics.

Position Description - Support Coordinator (Market Support)

The Market Support Coordinator is the key role that interfaces with our customers and works as a facilitator within all other functions within Service Parts Operations and Logistics. This role is responsible for receiving orders for spare parts from each customer, coordinating the invoicing and transport of orders with related departments such as Parts Procurement and Central Distribution Center Singapore warehouse operations, and implementing prompt and efficient solutions to meet customer satisfaction. There are various types of orders, such as inventory replenishment orders called stock orders, campaign orders, urgent orders called day orders, and Vehicle Off-Road orders called VOR orders. It is necessary to respond appropriately to each of these needs by dispatching the parts or providing the best possible information to our customers, including the best possible Estimate Arrival Date (ETA). Specifically, we receive orders through various systems deployed in our sales network and control the entire process of receiving orders and shipping to our customers using our Information Parts System called "VIPS." This system is the main system used. Depending on the type of parts, some parts may not be in stock at CDC Singapore. There are also cases where an emergency supply is required due to vehicle breakdowns. In such cases, it is necessary to work closely with the procurement department and request urgent delivery from the supplier and cooperation from the production department. The Market Support Coordinator must understand the needs and make necessary efforts to the related departments to get the delivered parts to the dealer as soon as possible. It is necessary to arrange special means of transportation. These operations will be carried out under the guidance and advice of the person in charge of the order reception operations.

Responsibilities

• Main interface between dealers.
• Process arrangements for customer orders.
• Expedite delivery for back orders (when parts are out of stock).
• Provide delivery date (ETA) information to dealers.
• Acquire information on temporary demand such as sales/service campaign parts.
• Appropriate handling of urgent orders.
• Clear communication, ensuring that customer needs are well communicated within other departments.

Qualifications

• General academic skills such as mathematics and statistics required for university graduates.
• Ability to understand the process and carry out work in line with the process.
• Customer orientation.
• Teamwork oriented.
• Problem-solving skills.

Skills

• Operate a computer terminal.
• Proficiency in WORD, EXCEL, PowerPoint, etc.
• Coordinate with related departments.
• Explanation and negotiation skills.
• Make proposals for process improvement.

About UD Trucks

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility, and connectivity. UD Trucks develops, manufactures, and sells a wide range of heavy, medium, and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively, and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:

Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities, and open communication platforms including various internal voluntary networks.
Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.
Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours. We actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern, and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers, and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.