Supply Chain Manager

Add expected salary to your profile for insights

Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP.

With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest suite. Now one of the world’s most influential hospitality partners, clients include Marina Bay Sands, Far East Hospitality, World Wide Hotels and Park Royal Collections plus many more.

VANITY GROUP’s house of beauty will see you working with the most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands to create unforgettable experiences. Innovation will be part of your DNA as you deliver first of its kind concepts with lashings of VANITY GROUP’s playful flair.

Ready to join the VANITY GROUP beauty parade? We can’t wait to meet you.

______________________________________________________________

WHO'S VANITY GROUP?

We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry.

We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves, Karl Lagerfeld, Hunter Lab, KEVIN.MURPHY, and Antipodes Nature to name a few.

Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, VANITY GROUP has offices in London, Sydney, Dubai, Shanghai and our new office - Singapore!

POSITION SUMMARY

Reporting to the Head of Supply Chain - APAC, our Supply Chain Manager SEA will play a pivotal role in overseeing the demand planning, inventory management, distributor relationships, and logistics operations.

This position requires hands-on involvement across these key areas to ensure efficient supply chain operations and effective management of resources for the Singapore/ Malaysia and South East Asia regions.

RESPONSIBILITIES

1. Working closely with the Southeast Asia sales team to manage the customer success of all clients in the Southeast Asia region
2. Communicate effectively with other members of the APAC Customer Service team to ensure accuracy and consistency in all relevant tasks and beyond
3. Southeast Asia customer order entries, integration with 3PL providers and management of all 3PL relationships
4. Manage the end-to-end customer support function - all customer calls and email enquiries within agreed SLAs and with excellence, engaging customers and other stakeholders with empathy and communicating effectively to identify needs
5. Responsible for placing all customer orders to 3PL warehouse through SAP and CSV files and responsible for managing the returns process whilst adhering to relevant approval processes
6. Providing quality and professional track and trace services to clients
7. Resolving service issues, complaints and claims within agreed SLAs
8. Work closely with freight forwarders, 3PL warehouse and transport to follow client orders from end to end – providing regular updates to client and internal stakeholders on order status
9. Assisting Sales and Account Managers with ad hoc orders ensuring that nothing is missed with processing or delivery
10. Obtaining eta’s with out-of-stock items and providing regular updates to all stakeholders involved with these inquiries.
11. Assisting Finance team with order tracing, POD’s and any customer returns in a timely manner.
12. Work with Sydney office to improve logistic network based on VANITY GROUP’s growth plan.
13. Management of customs documentation ensuring quality and government regulation compliance
14. Maintenance of all records in SAP
15. Be a key contact with freight forwarders and vendors
16. Provide freight costs and delivery timelines to potential and existing clients and accurately track order status and shipments
17. Scheduling and tracking of inbound and outbound shipments
18. Processing and management of purchase orders
19. Work closely with suppliers, distributors and 3PL warehouses on a day to day basis to ensure order fulfilment and key SLAs are met around dispatch, transport, delivery, etc
20. Maintain a high level of professionalism and motivational spirit with stakeholders at all times
21. Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines
22. Manage upwards, articulating delays/roadblocks to senior management with a solution-focused approach
23. Lead through the Company’s values, coaching, supporting, and providing feedback to the team when required
24. Always up for a challenge!

MINIMUM REQUIREMENTS

• Minimum 3 years’ experience in supply chain management role
• Previous experience with major forecasting and planning system in a high SKU environment
• Solid experience on 3PL and warehouse management and experience with freight forwarder management

Hybrid working conditions and flexible start and finish times

Generous discounts & gifts from inhouse and partner skincare and haircare brands including APPELLES and KEVIN.MURPHY

Discounts with VANITY GROUP hotel partners locally and internationally including Far East Hospitality and Park Royal Collections and more

Birthday leave to celebrate your special day

10% off discount with premium fitness partner Virgin Active

Recommend friend and family bonus scheme worth up to $1000AUD

Your application will include the following questions:

• Which of the following statements best describes your right to work in Singapore?
• How many years' experience do you have as a Supply Chain Manager?
• How many years' experience do you have with forecasting for businesses?
• What's your expected monthly basic salary?
• Do you have experience with inventory management?
• How much notice are you required to give your current employer?
• Do you have customer service experience?

VANITY GROUP established in 2011, is an Australian owned holding company with an ensemble of luxury retail fashion, skincare and lifestyle brands focusing on the design, development, manufacture and marketing of premium products.

Headquarters based in Sydney, Australia and with satellite offices in Shanghai, VANITY GROUP comprises of an advanced research and development laboratory, ultra-modern manufacturing facilities, an in-house creative design studio and an extensive warehousing and distribution network.

A pivotal component of our international business includes an extensive global hospitality amenities program through our brands - providing our diverse hotel clientele products of the highest quality, attention to detail and distinctiveness.

VANITY GROUP is here to redefine standards of excellence. Constantly pushing creative boundaries, identifying and integrating trends and generating value in a sustainable manner with a competitive advantage.