Strategic Account Executive

At Sendbird, our mission is to build connections in a digital world. We believe that digital doesn't have to mean impersonal. That physical boundaries shouldn't create relationship boundaries. We believe in authenticity over superficiality, and in conversations over text messages. Conversations over digital media bring incredible promise to bridge people together over physical, cultural, and even language divides. Unfortunately, people and businesses looking to connect digitally have to make a choice between the impersonal experience served by email and plain text messages over legacy SMS systems or trusting their identity and data to a handful of messenger monopolies. The result is the connections we make digitally have become increasingly transactional and superficial. We are here to change that.

We are looking for an experienced Strategic Account Executive who can support and grow our largest customers and continue to challenge them to increase in-app chat adoption as part of their core user experience in various use cases. We expect you to develop your own leads, transform the imagination of customers and developers, close and grow strategic mega-deals. We value a tenacious work ethic and being relentlessly resourceful.

What you will do

• Manage a defined set of current Sendbird large-scale strategic customers, engaging in a continual selling effort to enhance the value of the Sendbird solution and expand revenue opportunities beyond the initial subscription business.
• Focus on building relationships across a range of functions within the customer organization to include Product and Engineering. Interact at both the senior executive and operational management level to effectively convey the Sendbird value proposition and promote use and adoption within the customer organization.
• Manage multiple complex sales efforts simultaneously, supporting a renewal base of multiple millions of dollars in annual revenue.
• Forecast business accurately and close both new and renewal revenue opportunities for Sendbird.
• Articulate the Sendbird value proposition to senior business leaders like the CTO or CPO based on a deep understanding of the Sendbird solution; solve problems promptly and efficiently by marshaling cross-functional Sendbird resources in order to address customer issues and concerns.
• Be passionate about ensuring our customers realize significant value with Sendbird.

What you bring to the table

• Requires a minimum of 8-10 years of highly successful strategic technology sales experience and/or large account management experience, with a demonstrated track record of consistent over-achievement against assigned quotas.
• Experience in selling a SaaS solution to Product and Engineering business segments.
• Exceptional verbal and written communication skills.
• Deep understanding of SDK/API business and/or a quick learner in B2B technology product space.
• Relentless work ethic and dedication towards customers.
• A fast learner with a high level of energy, positivity, and a sense of humor.
• English native who can cover accounts in Indonesia, India, Singapore, Vietnam, and Japan.
• Strong alignment with company values.

Even better if you offer

• Experience selling cloud-based and/or middleware solutions to developers and product managers.
• Experience in vertical industries (on-demand, e-commerce, health care, banking, fintech, etc.).

What we offer to you

• 15 days of paid time off plus 5 additional days (prorated to starting month), 10 paid Singapore holiday days, your birthday off, 2 floating rest and rejuvenation days, and congratulation/condolence leaves for life events.
• 12-week paid parental leave for all parents.
• Childcare leave and Sick leave.
• Health Insurance coverage for employee and dependents. Pick your own provider!
• Competitive wages.
• Silicon Valley's stock options.
• Team Engagement and weekly lunch budgets.
• Learn a Language benefit - we will provide a monthly reimbursement towards language lessons.
• Be Your Best Self: an annual monetary offering (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages. We want you to thrive!

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Sendbird is trusted by 4000 of the world's most popular apps – including industry leaders like Match Group, Rakuten, Yahoo, and Coupang – to power over 7 Billion messages every month between businesses and people looking to build relationships and get things done.

The company offers an award-winning communication platform that modern messaging experiences are built on, unlocking the potential of unified customer communications across notifications, in-app chat, voice, video, and AI. Headquartered in California, Sendbird is backed by ICONIQ, STEADFAST Capital Ventures, Softbank, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator.