Store Manager / Outlet Manager (Operation, S$3.8K + Incentives + AWS)

Your Role

We are seeking a highly motivated and experienced Retail Store Manager to oversee daily operations of the shop, ensuring efficiency and profitability. Maintain high store standards and conditions and foster a positive environment.

Job Descriptions

1. Store Operations
   • Managing all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization.
2. Sales and Profitability
   • Achieve sales targets, monitoring performance, and implementing strategies to achieve sales goals.
   • Analyzing sales data and identifying opportunities for growth.
   • Monitoring expenses and proposing cost control measures to maximize profitability.
3. Staff Management
   • Implement training programs and supervising store staff.
   • Setting performance expectations and providing ongoing feedback.
   • Scheduling shifts and managing payroll.
   • Motivating and engaging employees to ensure a high level of customer service.
4. Customer Service
   • Ensuring exceptional customer service standards are met by the store staff.
   • Handling customer inquiries, complaints, and resolving any issues that may arise.
   • Creating a positive shopping experience for customers and building customer loyalty.
5. Merchandising and Visual Presentation
   • Overseeing product placement and visual displays to optimize sales and create an appealing shopping environment as per company policy.
6. Marketing and Promotions
   • Collaborating with the marketing team to implement marketing campaigns and promotional activities.
   • Monitoring the effectiveness of marketing initiatives and providing feedback to the Cluster Manager.
7. Safety and Security
   • Ensuring compliance with safety and security procedures.
   • Implementing loss prevention measures to minimize theft and protect company assets.
8. Store Policies and Procedures
   • Enforcing company policies and procedures.
   • Keeping up to date with industry trends and implementing best practices to enhance store operations.
9. Relationship Management
   • Building and maintaining positive relationships with customers, suppliers, and vendors.
   • Collaborating with other departments, such as human resources, to ensure effective communication and coordination.

Requirements:

• Minimum GCE O’ level or equivalent required; or related field.
• Minimum 5 years in retail industry with minimum 3 years in the Store Manager role.
• Understanding of retail operations, sales techniques, merchandising, and customer service principles.
• Familiarity with inventory management and retail software.
• Ability to effectively manage and motivate a team, provide clear communication and feedback, delegate tasks, and solve problems.
• Proven track record in achieving sales targets, analyzing sales data, and implementing strategies for growth.
• Financial management skills and knowledge of budgeting and profitability analysis.
• Strong analytical and problem-solving skills.
• Flexibility to adapt to changing market conditions and priorities.