Store Manager (Mobile & Computer Repair Chain)

Job Title: Store Manager (Mobile & Computer Repair Chain)

Location: Singapore

Reporting To: Regional Operations Manager

Employment Type: Full-Time

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Job Overview

We are seeking experienced and technically skilled Store Managers to lead our mobile and computer repair chain stores in Singapore. The ideal candidate will combine hands-on repair expertise with strong leadership abilities to ensure operational excellence, customer satisfaction, and business growth. This role requires proficiency in mobile device repairs (e.g., screen/battery replacement) and the ability to manage a team in a fast-paced retail environment.

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Key Responsibilities

1. Technical Operations
   • Perform advanced repairs on mobile devices (e.g., iPhone, Android) and computers, including screen replacements, battery swaps, software troubleshooting, and hardware diagnostics.
   • Train and supervise technicians to maintain high-quality repair standards and efficiency.
   • Manage inventory of spare parts, tools, and equipment to ensure seamless service delivery.
2. Customer Service & Sales
   • Oversee customer interactions, resolve complaints, and ensure a positive service experience.
   • Drive sales through upselling repair services, accessories, and warranty packages.
   • Maintain accurate records of repairs, warranties, and customer feedback.
3. Store Management
   • Achieve store performance targets (revenue, profitability, customer satisfaction).
   • Schedule staff shifts, monitor attendance, and manage payroll in compliance with Singapore’s Employment Act (e.g., overtime limits, rest days).
   • Ensure adherence to safety protocols and workplace regulations (e.g., handling hazardous materials like lithium batteries).
4. Team Leadership
   • Recruit, train, and mentor repair technicians and support staff.
   • Foster a collaborative and motivated team environment, emphasizing skill development and accountability.
5. Compliance & Reporting
   • Ensure compliance with local laws, including data privacy (PDPA) and consumer protection guidelines.
   • Prepare daily/weekly reports on repair volumes, revenue, and inventory status for regional management.

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Requirements

1. Technical Expertise
   • Minimum 3 years of hands-on experience in mobile/computer repairs (screen replacement, battery repair, software troubleshooting).
   • Certification in electronics or relevant technical training (e.g., Apple/Android certifications) is a plus.
2. Management Experience
   • At least 2 years of retail/store management experience, preferably in electronics or repair services.
   • Proven ability to manage budgets, inventory, and staff performance.
3. Soft Skills
   • Strong leadership, problem-solving, and decision-making skills.
   • Excellent communication in English (written and spoken); proficiency in Mandarin or Malay is advantageous for customer interactions.
4. Legal & Compliance
   • Knowledge of Singapore’s Employment Act, including overtime regulations and leave entitlements (e.g., 14 days annual leave, 14 days sick leave).
5. Physical Requirements
   • Ability to stand for extended periods, handle delicate tools, and lift equipment up to 20kg.

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What We Offer

• Competitive salary with performance bonuses (SGD 2,000–9,000 monthly, based on experience).
• Health insurance, annual leave, and training programs for skill advancement.
• Opportunities for career progression within a growing retail chain.

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Application Process

Submit your resume and a cover letter detailing your repair experience and management achievements to [8991666@GMAIL.COM] by 2025-04-30.

FLASHMAN FIX NETWORK TECHNOLOGY PTE. LTD. is an equal-opportunity employer committed to diversity and workplace safety.

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Note: Adjust salary ranges and technical certifications based on your company’s policies. For full legal compliance, refer to Singapore’s Ministry of Manpower guidelines.