Store Manager

Objective:

Our company is looking for the brand ambassador to create exceptionally positive experiences for every customer you encounter. You will embody the Company values, vision and standards in everything you do.

You will actively contribute to the success of the Company whilst adhering to our policies and operational standards. You are a driven individual who is passionate about luxury retail and takes pride in delivering results and meeting targets.

A high performer who takes pride in their deliverables through quality, you will be able to make impact and influence process in line with best market practice.

Duties and Responsibilities:

Sales

• Create positive experiences for customers in store showcasing merchandise and driving conversion resulting in sales
• Drive sales through a variety of measures including Conversion rate, ATV and UPT
• Achieve personal sales targets and store sales targets
• Lead team to drive remote selling sales performance and complete social media product sharing tasks
• Commercial mindset, Passion for sales and outstanding customer service
• Clientele building, driving client repurchase rates and cross selling
• Offering after-sales service to build potential and current customer relationships
• Facilitate off site pop-up sales event to achieve sales goal

Customer Care & CRM

• Welcome all customers ensuring a positive experience
• Build and foster genuine long-term relationships with our customers
• Process customer repairs with strong attention to detail and effective communication
• Assist/Support the resolution of any customer issues or complaints
• Actively contribute to the CRM system and meet CRM signup targets and other assigned tasks
• Facilitate in store events to drive brand awareness and customer satisfaction

Product Knowledge

• Become an expert across Products, Colours, Categories and Seasonal Collections
• Competently learn each ‘season’ merchandise, the ‘collection’ and ‘pricing’ to advise and educate customers and team members accurately
• Familiar with product functionality to be able to educate and demonstrate to customers

People Management

• Educate and support team members with training of key policies and procedures
• Coach and mentor sales associates
• Drive continuous improvement in the performance of each individual team member
• Identify opportunities for team members to improve their performance or behavior through positive and constructive feedback and coaching
• Ensure all team members uphold staff presentation and grooming standards at all times
• Support HR team with recruiting and interview for sales assistance
• Effectively plan staff shifts and leaves to ensure business operation continuity

Communication

• Communicate honestly and professionally with internal and external parties at all times
• Actively promote and maintain harmonious working relationships with all team members
• Promptly reply emails and messages to internal and external stakeholders

Visual Merchandising & Store Presentation

• Contribute to the store upkeep to ensure it presents beautifully and in-line with our VM Guidelines
• Continuously follow product presentation standards are maintained at all times
• Ensure the highest standards of housekeeping are met both on and off the sales floor based on VM guideline
• Ensure reserves are orderly and maintained to protect the product and enable efficient stock management
• Consistently communicate with VM manager to ensure VM standard is met

Customer Service & Training

• Be in charge of ordering and management of spare parts for SG retail store
• Assist Retail Director in facilitating training for store staff and providing staff coaching to enhance service performance
• Provide ongoing feedback to Retail Director on the performance/progress of individual team members

Requirement:

• At least 5 years’ experience within the Retail industry in a similar position with minimum 2 years’ experience in supervisory level
• Demonstrated experience working towards sales targets and KPIs
• Familiar with premium and luxury sales is advantageous
• Client focused and enjoy building strong relationships
• Polished presentation with exceptional communication skills
• Positive team player who thrives on achieving team goals
• Ability to multi-task and work towards deadlines
• Contributes to a positive work environment
• Multilingual is advantageous
• Commercial awareness of the latest luxury fashion trends