Store Manager

Our stores are where we make personal connections with our customers. All around the world, people choose us to celebrate their passions and mark the biggest moments in their lives. As part of our brilliant retail team, you’ll be there to share their stories and create a memorable experience every single time.

Self-expression is at the heart of Pandora. Your brightest ideas will be welcomed and your personality will shine. You’ll be encouraged and supported to build your career – in your store, in a head office role, and across our global business. There are amazing opportunities to learn and grow here, so come and take yours.

THE ROLE

Reporting to the Regional Sales Manager, Singapore, the Store Manager is responsible for leading the store through focused ability in coaching, motivating, and team goal setting, delivering expected excellence in store performance, retail store operations, and achieving our Pandora business goals.

Responsibilities include:

• Responsible for positively influencing and delivering sales results.
• Deliver an exceptional customer experience culture always, by ensuring the Pandora selling style is executed by all team members during every customer interaction.
• Ability to motivate and drive your team to achieve outstanding metrics, both individually and team-based.
• Inspiring leadership skills and ability to develop your team.
• Ability to resolve all customer concerns proactively, consistently, and professionally.
• Drive Pandora Club membership and customer loyalty through outstanding customer service, amazing customer events, and a welcoming atmosphere in your store.
• Ensuring that stock is managed effectively in order to maximise store sales.
• Ability to effectively roster to the needs of the business, recognising the key strengths of your team to achieve maximum productivity.
• Manage the day-to-day store inventory process by adherence to company policies and procedures.
• Ensure the Pandora VM is consistently adhered to within your store.
• Effective communication skills with the ability to adapt style depending on the audience and situation.
• Adhere to company WHS policies and procedures, by both observing and practicing safe work methods.

THE INDIVIDUAL

The ideal candidate will be a highly capable leader who will confidently support their team to provide an unforgettable PANDORA in-store experience. Our store teams are the ambassadors of the PANDORA brand.

An ideal candidate will have:

• A minimum of 2+ years’ experience in managing a store.
• Experience in leading and developing a team in a premium retail environment.
• Inspirational and motivational leadership style.
• Experience within a KPI driven environment and understand how to drive these for ongoing growth and success.
• Proven track record of leadership and coaching of high-performing teams.
• Ability to work with POS systems, Microsoft applications, and portable devices.
• Awareness of priority management within a store environment.
• Experience in recruitment, onboarding, and training of all new team members.
• Conducting performance reviews and upskilling team.
• Strong verbal and written communications skills.
• Understanding of profit and loss and the factors that can be influenced at store management level.
• Ability to provide constructive feedback to management.
• Experience in executing company visual merchandising standards.

THE REWARD

We offer a competitive rewards package that includes:

• AWS
• Store Commission/Incentive
• Medical and Dental
• Insurance coverage
• Generous staff discount on all Pandora products

Ready to create amazing moments and build your career?

Then come and Craft The Incredible with us.

ABOUT PANDORA

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,700 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using recycled silver and gold. The company has shifted to 100% recycled silver and gold in December 2023 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.

WHY PANDORA?

If you DREAM and DARE to grow as a leader as well as develop yourself and client groups on a daily basis, if you CARE and appreciate diverse work environments and you DREAM to work in a fast-paced, innovative, and disruptive organization, Pandora is the right place for you!

You will enjoy leading a business in a collaborative work culture where you will empower others and seek opportunities to grow the market.