Store Manager

Purpose/ Mission

The main accountability of the store manager is to drive store profitability while maintaining staff productivity and fostering an active selling environment.

Same Can Be Explained As Follows

1. Meeting or exceeding store sales and profit targets.
2. Managing all resources within the store to provide customers with a leading shopping experience.
3. Driving the proper execution of established policies, procedures, initiatives, and directives.
4. Be the key person between the store team and District Manager to relay information and provide feedback concerning the store.

Accountabilities

Primary

Group Competencies

1. Customer Focus
2. Sales Orientation
3. Products & Sports / Fashion Expertise
4. Business Acumen
5. Driving Sales
6. Performance
7. Pro-activeness and Teamwork

Functional Competencies

1. Understanding of PnL
2. Commercial Astuteness
3. Influencing & communication
4. Planning & Organizing
5. Relationship and people management
6. Analysis and problem solving
7. Self-motivation
8. Learning focus
9. Product knowledge
10. Digitally savvy

Sales & Business Acumen

1. Take full ownership of the store and its commercial success.
2. Manage the controllable operating expenses to keep within the agreed budget.
3. Analyze relevant data to probe and challenge the status quo.
4. Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed.
5. Drive continuous improvements in the store’s sales, productivity, and profitability.
6. Ensure the legal and financial integrity of the store.

Customer Service

1. Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor.
2. Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself.
3. Schedule staff so as to properly serve customers, drive sales, and execute tasks.

Brand and Products

1. Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
2. Ensure proper in-store Brand execution according to established standards and directives.
3. Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge.

Operations and Processes

1. Manage all store operations in a systematic and efficient manner, as per established policies and procedures.
2. Manage the annual leave plan of the store, ensuring sufficient manpower for the operations.
3. Direct the shop operation on a daily basis to ensure delivery of commercial targets.
4. Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.
5. Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis.
6. Ensure cash register transactions are processed quickly and accurately.
7. Lead and implement all applicable loss prevention policies and procedures.
8. Maintain a safe and productive shopping and working environment.
9. Implement seasonal/quarterly merchandise launch and in-store marketing promotion.
10. Participate in planning & presenting monthly team meetings.
11. Work with Merchandising Team and Warehouse Team to ensure stock availability and delivery to achieve sales targets.
12. Inventory management - Prepare, manage & execute accurate bi-yearly stock take to avoid product shrinkage.
13. Provide monthly consumer and retail feedback to all retail adidas related teams.
14. Ensure offices and stockroom are clean and provide for a good working environment.
15. Work with Manager, Retail Operations to execute Mystery shopper program and implement corrective actions plans.

Teamwork and Leadership

1. Manage and coordinate the recruitment with HR/District Manager and ensure training of store team members.
2. Ensure all HR policies and procedures are adhered to.
3. Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance.
4. Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder.
5. Share best practices to drive the collective performance of all district stores.
6. Complete all applicable training programs and effectively apply the learning on the job.
7. Seek coaching and learning opportunities to continually improve your performance development and increase performance.
8. Plan and implement the Recognition Program.
9. Ensure staff receive on-the-job coaching, mentoring & education.

Professional Background/ Experience

Functional: Minimum 3 years experience in Store Management and in a supervisory role

Industry: Preferably in apparel/ fashion/ FW or FMCG Retail

Exposure: Sports, Fashion

Education

1. Degree or Diploma in Retail Management / Marketing

IT

1. Outlook: Advanced
2. Word: Advanced
3. Excel: Advanced
4. PowerPoint: Advanced

Language Skills

1. English: Advanced
2. Local Language: Fluent

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.