SRE Support Engineer

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas: Software Development and Cloud Services. In some cases, they need help building great new products; in others, they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

We are looking for SRE Support Engineers interested in joining the Gigster Talent Network and being considered for exciting upcoming projects with one of our largest clients. We'll need to cover different time zones - some candidates would work on Pacific Time (think California) office hours, others on UK office hours, and others in Singapore office hours. If one of these work hours makes sense to you, please continue reading our job description!

By being a member of the Gigster Network, you'll have access to amazing client projects where you would successfully support their internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and processes, so we are looking for someone with the maturity to understand what it takes to scale in services.

Key Qualifications/Experience

• Robust level of spoken and written English.
• Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services.
• Experience working with Cloud technologies (AWS mandatory, Google Cloud - nice to have).
• Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (at least basic knowledge of these two).
• Kubernetes: Extensive experience in deploying, managing, and scaling applications using Kubernetes. Familiarity with Helm, Kustomize, or similar tools.
• Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting.
• Networking: Understanding of network protocols, DNS, load balancing, and related technologies.
• Comfortable working with a very technical customer base.
• Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboarding.
• Strong familiarity with modern server technologies and architectures.
• Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment.
• Strong attention to detail.
• Excellent analytical capabilities.
• Passionate about Technical Support.
• Strong troubleshooting experience.
• Ability to work as an independent contractor for a US company.

Nice To Have

• Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.
• Hands-on experience with Relational Database Management Systems.
• Certifications: Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).
• Experience with Infrastructure as Code (IaC): Familiarity with tools like Terraform, Ansible, or Puppet.

Responsibilities

• Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
• Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kubernetes.
• Troubleshoot, isolate, and resolve complex application deployment issues.
• Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
• Build knowledge base articles.
• Participate in post-mortem reviews, and drive ongoing improvement.
• Obsess over minute details to drive operational excellence in every aspect of your work.
• Make meaningful and significant contributions to our client’s development of objectives and goals.
• Work on complex issues, analyzing situations or data that require in-depth evaluation. Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and effectively.
• Work hours are from 8 AM to 5 PM United Kingdom time, Monday to Friday. While there is no on-call, if there’s any maintenance during the weekend you will need to be available, and then you'll get time off to compensate for that.

Recruitment Process

• English Proficiency Assessment (25 mins)
• Technical Assessment (45 mins)
• Recruiter screen (30 mins)
• Technical Interview (30-45 mins)

We strive to move efficiently from step to step so the recruitment process can be as fast as possible. The Gigster Talent Network is a highly curated set of some of the best software developers in the world. It’s not easy to become part of this select network, but when you do, you will work amongst the best in Silicon Valley and around the world.

Our model is unique in the software development industry. We do the hard work of finding international clients and scoping their projects, and you get to choose from a large variety of ‘Gigs’. You can choose Gigs that fit your interests—from part-time and short-term projects to full-time long-term no-end-date openings for our amazing clients! You will be eligible for diverse positions that will help you take your career to the next level.

All of our projects are for top-tier international companies and are delivered with the highest quality. Projects range in both technologies and industries so you will have the opportunity to be considered for amazing cutting-edge products that make a difference!

Are you ready to join the club?