Sr Customer Service Specialist

Our team in Singapore currently has an opening for a Sr Customer Service Specialist

YOUR ROLE & RESPONSIBILITIES

Position Summary

The Customer Care Specialist is responsible for order managing till fulfillment and responding to customer inquiries via email, phone or face-to-face in a swift manner. He/she will be the contact point for internal & external customers, coordinating and collaborating on all customer orders promptly and efficiently. Ensure all deliveries to customers are properly communicated to all parties, coordinate with Logistics/3rd party to ensure seamless deliveries, ensure customer inquiries/complaints/feedback are handled promptly and appropriately, as well as achieve a high level of customer satisfaction at all times.

Responsibilities and Duties:

• Focus on order processing and fulfillment till delivery in a prompt and accurate manner.
• Acknowledge customers’ emails on queries/feedbacks/order placement within one working day.
• Follow up with customers to ensure high levels of satisfaction and determine future requirements.
• Ensure that customer complaints/feedback are well investigated, resolved, and escalated to Senior Management as needed, working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificates of analysis/compliance, applying inspection status.
• Prepare, generate, and disseminate customer reports in a timely and accurate manner.
• Collect and maintain sales data and a database of customer contacts.
• Maintain a good filing and retrieval system to ensure easy access to work documents when needed.
• Adhere to management systems and comply with standard operating procedures without fail.
• Participate in continuous process improvement projects as needed.
• Ensure compliance with safety rules and measures stated in the WSH Risk Assessment.
• Refrain from any unsafe or negligent acts that may endanger yourself or others in the workplace.
• Always use personal protective equipment to ensure safety in the workplace.
• Participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements, and promoting sustainable practices.
• Other duties as assigned.

YOUR PROFILE

Knowledge and Skills Requirement

• Minimum GCE ‘O’ level or Diploma level.
• At least 2 years of working experience in a related industry for a senior position.
• Professional and effective communication skills, an attentive listener, and a great team player.
• Well-mannered, empathetic, approachable, and well-disciplined in nature.
• Calm and patient when dealing with customers in complex situations.
• Reacts well under pressure, especially in a constantly changing organizational environment.
• Proficiency in Microsoft Office.
• Abide by Company policies and procedures at all times.
• Always represent the Company in a professional manner.
• Keep Company information confidential.

OUR OFFER

INTERESTED?

We look forward to receiving your application.

Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety.

Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.

As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.