Specialist, Ocean Freight Export

Job Description

1. Handle customer complaints and cargo claims
2. Develop customer relationships with existing customers
3. Handle ad-hoc customer enquiries on sales/rate quotation and operational issues
4. Liaise with customers and overseas offices/ JV on shipping activities and documentation
5. Handle full set of shipping documents (PSA/ Customs/ Tradenet/ Portnet)
6. Ensure proper cut-off procedures at month-end closing
7. Handle day-to-day operations and transactions in the forwarding area
8. Data entries
9. Send pre-alerts and shipping advices to customers and DGF overseas offices
10. Ensure timely dispatch of shipping documents to customers and DGF overseas offices
11. Process shipment data
12. Handle general enquiries regarding shipments, vessel's ETA and charges
13. Send shipment arrival notification letters to consignee and issue delivery orders
14. Tradenet/ customs documentation
15. Liaise with relevant departments upon cargo irregularity reported
16. Responsible to ensure Full, Accurate and Timely data including shipment milestone in CW1 system
17. Responsible to ensure ACR updated timely
18. Responsible to ensure Demurage, Detention, Storage and other incidental charge are recovered from customer
19. Responsible for file profitability

Job Requirements

1. Diploma/ Degree
2. 3-5 years related working experience
3. Knowledge of logistic industry preferable
4. Excellent communication skills (verbal and written)